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Business Profile

Computer Repair

EnterpriseDB

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is related to the training and certification exam they offer. 1.) Questions in exam were not covered in their training.2.) Several questions were ambiguous.3.) After a couple of web searches it appears many fail on their 1st attempt.4.) Lack of practice questions and/or guidance.5.) Easy to cheat on exam unlike ********* certification exams.Leads me to believe if most people are passing after they have failed the 1st attempt, there could be cheating to pass exam.6.) Requirement is 80% to pass unlike other Oracle and ********* passing requirments.I have sent 6 emails and left 1 voicemail and no one responds.Prior to this issue, I did have a sales person contact me so I tried contacting her to see if she can put me in touche with someone who could help resolve my issue. But based off those emails, it appears I have to meet with sales and understand what services they offer before I can speak with someone regarding my issue around their certification exam.

    Customer Answer

    Date: 02/24/2024

    I have not heard from the business in response to my complaint.

    Prior to my issues, there has been a salesperson who has tried to sell me their products.  According to the latest correspondence, this employee wants me to meet with a sales engineer first to discuss sales.  I have attached that correspondence.

    Based off the above behavior from EDB employee, a certification exam designed for failure and no one responding to multiple inquires, there appears to be quite a few issues with this company.

    Thanks,

     

     

     

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