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Business Profile

Mosquito Control

Thermacell Repellents, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mosquito Control.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been calling and calling for 2 weeks now all I get is your in training or closed even though I am calling while your hours say you are open I have tried to sent an email from your site but it wants me to do the box I AM NOT A ROBOT but there is no box that I can click on that says I am not a robot. You have two other box that I did click on. I need your help I have needed help for 2 two weeks I need to to call me today PLEASE!!!!

    Business Response

    Date: 05/28/2024

    We left a message for the consumer with the correct phone number to contact us.  When the consumer called in, we explained that the product she has is discontinued and no longer being manufactured.  We offered to replace it with a product we do have available or to refund for the original purchase.  

  • Initial Complaint

    Date:08/15/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called and called I left my number they said they would call me back. I also have sent emails not one phone call was returned I find this so hard to believe that a company would ignore,& disrespect customers like this is so unprofessional. May be if your C.S. read or understand. I have this issue when a company hires C.S. overseas and may be that is the problem. But I still some info.and I DO NOT WANT TO TALK TO YOUR C.S.. Someone from upper management will do. No emails want to talk by phone.

    Business Response

    Date: 08/17/2022

    We spoke to the consumer and were able to successfully resolve this issue.  

    Customer Answer

    Date: 08/17/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *********************************

Thermacell Repellents, Inc. is NOT a BBB Accredited Business.

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