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Business Profile

Gutters

Clark & Sons Seamless Gutters, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New gutters installed at ********************************************** . They are overflowing & leaking. Missing downspouts. Called multiple times no response came out once & problem still not resolved. Just want it fixed properly. Never had these issues in the past.

    Business Response

    Date: 10/11/2023

    I am writing in response to complaint in ******. As she stated weve been there once already to rectify the problem. She states that its still not fixed which unfortunately this year weve had tremendous amount of rainfall which seems to be overflowing the gutters and downspouts which is normal when you have a torrential downpour. I also told her when we put gutter guards on it re-strips the flow of water going into the gutters as you are taking away the amount of volume that they can handle. 

    Customer Answer

    Date: 10/16/2023

     
    Complaint: ********

    I am rejecting this response because: 

    I want the problem to fixed. Let me make that clear, I just want the issue resolved. I havent had any issues up until now, when the new gutters were installed. I been in this home since 1984, pretty sure we have had some severe rain in that time , before this summer. Never had a problem. The claim that overflowing could be a problem because of leaf guards was not addressed. Why would I spend $6000.00 to replace something that can possibly make it worse ? Makes no sense. Some downspouts were eliminated because of your professional opinion. Maybe they need to be added again. Once again, I repeat I just want the problem fixed and the job done properly. 
    Thank You and lets get this problem rectified.
    Sincerely,

    ******* & ***********************

    Business Response

    Date: 10/24/2023

    First off if I wasnt gonna try and fix the problem I wouldve went back the first time and secondly her old gutters were completely falling down thats why she wanted them replaced because if she didnt have a problem with the existing gutters and why would she call and have them replaced. Im willing to try to rectify this problem but not if shes going to be demanding like that and continue to keep asking us to do more and more and more which was not figured into the original quote which was not $6000 it was a far cry from that .

    Customer Answer

    Date: 10/26/2023

     
    Complaint: ********

    I am rejecting this response because:
    Thats all I want is come fix the problem.
    Sincerely,

    ******* & ***********************

    Business Response

    Date: 11/15/2023

    BBB spoke with ************ is willing to go out and add two downspouts to resolve this issue, please reach out to **** via text to coordinate him coming out. 

Clark & Sons Seamless Gutters, Inc. is BBB Accredited.

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