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Business Profile

Heating Contractors

Advanced Mechanical Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 30, 2023 I accepted a proposal for work to be completed by AMS for a mini ductless heating cooling system for my home. The job was quoted, and cost basis was factored with the $1800 MassSave rebate he told us we were due, by purchasing and installing with him. After the install, it took over a week to even get the rebate paperwork/information from the owner. When I began filling the required paperwork, I found I needed a very specific invoice to submit to the state. He will NOT provide me an invoice. At all. I was told "your proposal is your invoice" I dont know in what world a business would think that is legal blows me away. The owner told me "its difficult to get your refund, you have to fight them for it." No, sir, you are the problem, YOU ARE NOT PROVIDING REQUIRED DOCUMENTATION! If i have the very simple, but detailed invoice, I would have my rebate in hand already. I reached out to ******** and they are trying to help me, but dont seem to be getting anywhere with him. I am alerting BBB in hopes other customers dont get taken by him.

    Business Response

    Date: 07/24/2023

    Responding to a customer complaint. The customers problem is with mass save and their way of not wanting to pay out  rebates. I have supplied every documentation needed for customer to apply for their rebate which I do for many other customers who have received their rebate. I mentioned to the customer the difficulty of receiving rebates due to Mass save declining for any possible way they can think of. I also made it aware to the customer that after they receive a first rejection letter from Mass save that my office at Advanced Mechanical Services will handle it from there. Customer never provided me with rejection letter that has reference number and Mass save contact. I have attempted to reach out to the customer over phone call multiple times with no follow up. 

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