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Business Profile

Auto Repairs

Massdiesel Performance Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dropped off vehicle February 5th 2023 and didnt receive until June 12th 2023 , ive experienced the same problem but worse this time again then when I confronted them about having it being placed under warranty, they said oh I cant make an appointment and how if I was driving like an a** that I wouldnt be covered and I was insulted by that because it is my daily driver truck and it seems like theyre just trying to put me for the blame. And in the meantime, theyre working on my truck. The story kept changing nothing was ever clear, and nothing was ever made. Sure that I knew what the heck was going on every time I called I got a different answer or just no one really know what the heck was going on

    Business Response

    Date: 03/11/2024

    ****,
    First off you were never told by us that their was no warranty on your trans. You were told if their is a issue with it just dont abuse it bring it back in. You stopped in talked to the secretary said  their was something wrong and needed to arrange another form of transportation and would drop it off on that weekend and we never heard back from you last fall. You have also never called us after that. Second your initial install was delayed for a few components that were out of our control for your trans back ordered or not in production anymore because of year 1993 and that was explained to you by shop formen before you even okd the go ahead with job and were sent the estimates and agreed to.  So if you had e a concern call our office speak to secretary or service and drop it off and will be resolved for you but we cant help you if you dont bring truck back or contact you .

    Customer Answer

    Date: 03/11/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *******

     

    I declined due to ***** never stated a time, date and if it would be done in a timely manner there no assurance that Ill be a number one priority to make things right. 

    Business Response

    Date: 03/26/2024

    ***** was contacted to find out concerns and was picked up the following evening as we stated at no charge to owner. Stated vehicle was not charging or running at that time and we told him we would resolve for him. All issues found for not running were all done by other parties. We resolved for no charge and road tested vehicle. No trans mission issues found. Customer contacted and asked to road test with technician.  Vehicle issues were caused by not installing correct componets when lift kit was installed nothing to do with trans repair. Customer agreed to have us repair for him properly and service trans. Also resolve fuel gauge. ******** stated he would retract complaint to BBB. 3/25 stated he called and emailed to have retracted

Massdiesel Performance Inc. is NOT a BBB Accredited Business.

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