We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Center

Christalight Auditorium and Event Hall

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 15, 2023, we paid a deposit of $2428.50 via CashApp towards a wedding event to be held at the Business Headquarters location, **********, **. Due to the socio-economic impact of the ******19 pandemic, we had to move the wedding date. We notified the Business way ahead of time. We asked for a refund, but was told it's against their policy as stated in their contract. We do not have a copy of the contract, and any attempt to retrieve it online was futile. While we agreed to have the wedding done on August 23, 2024, we asked to receive invitations in a reasonable time frame to allow international guests to obtain visas. The invitations took three weeks and were very poor quality with mistake. Now, it's too late to send to guests. My wife lost hope in the business of being able to hold a good wedding. So, we cancel again, requesting at least half the deposit, if not all. They insist on not giving us anything. How would a business receive money for a service or product not furnished? Even if their policy states no refund, business ethics prohibits businesses from fraudulently taking people's money without providing services or products. Please help us.

    Business Response

    Date: 04/03/2024

    Greetings!

    To Whom It May ****************** style="color: rgb(34, 34, 34); font-size: small; font-family: Arial, Helvetica, sans-serif;">We apologize for the delay in responding to this complaint. This client has been trying to cancel the event at least twice before the complaint as noted in the text message that is attached to this message (video)

    We have been in this business for 5 years and we go above and beyond to keep all of our clients happy. Unfortunately, this client did not want any resolved. 
     RPReplay_Final1712003704.MP4
    if you are having issues opening the video, please let me know



    Thank you for the opportunity to do business with you. We appreciate your goodwill and want to assure you of every effort to maintain your continued confidence and satisfaction. Thank you for your time and consideration.

     

    Eventfully Yours,

     

    Christalight Events

    Your Dedicated Team at Christalight Auditorium and Event Hall

    -------------

    Experience Christalight: Where flexibility, dcor and affordability go hand-in-hand. With Christalight putting an event together has never been so easy and stress free.

    ------------

    Text or Call : ****** LIGHT (*****) | Email: info@christalightevents.com

    Address: ****************************************************************************;

    Website: www.christalightevents.com | 

    Social Media: Christalightevents

Christalight Auditorium and Event Hall is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.