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Business Profile

Online Gaming

Fantasy Labs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fantasy Labs provides a product for creating mass number of fantasy lineups to enter into Draftkings and Fanduel daily fantasy sports contests. Their product constantly has bugs that they refuse to address/fix through customer service. They always pass the blame as if it is something going on on the customer's end when it is not. Large amounts of money are being manipulated by manipulating this product for fantasy players.

  • Initial Complaint

    Date:02/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday, February 1, 2023, I purchased a monthly subscription to Fantasy Labs *** DFS optimizer for $39.95. I successfully used the product for 4 days. On Sunday February 5, 2023, I found myself unable to access the optimizer any longer. I submitted a request to their customer service. They responded fairly promptly with suggestions to help me access the product. These suggestions did not work and I was still unable to access the product, so I responded to the open request to let them know. There was no reply. I submitted additional requests Monday and Tuesday with no response other than them changing the status of those requests from "Open" to "Solved." I tried again on Wednesday and they responded by saying they fixed things on their end, but it still wasn't working for me. I contacted them again on Thursday and Friday with no response.

  • Initial Complaint

    Date:09/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Fanastylabs. The service is awful and provides no value. You actually will lose more than you win. I will gladly pay for the months that I used (1), however just want a refund on future unused months

Fantasy Labs is NOT a BBB Accredited Business.

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