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Business Profile

Payroll Services

MassPay Payroll Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payroll Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scratchful casino uses Masspay to pay out casino winnings. Myself and other players are not receiving their winnings due to Masspay negligence

  • Initial Complaint

    Date:11/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is supposed to transfer my work earnings and they charge a fee to do so. Today was supposed to be payday for me, but the entire site had an error when anyone tried to get their earnings for the entire day. Ive been trying all day to get my money because my rent is due and theyre about to cause me to be evicted. The last time I tried was tonight and it appeared to go through. I chose the instant transfer option, which is supposed to go directly to my debit card immediately, as it always has for over a year now. However, I never received anything but an email saying it has to be confirmed by the bank and could take 48 hours. This is only supposed to be for next day bank transfers, so they messed up big time. I cannot wait for my payment as I urgently need to pay my rent, and Ive already accrued late fees because of this. Masspay has shown they do not care, and theyve stolen my money. They also stole my money 3 months ago when they announced a virtual debit card option with a one-time fee. They charged me the fee but never created the virtual card, and I have waited on a resolution for 3 months. I followed up today and they still had no answer and said to wait for them to investigate. It doesnt take 3 months to do that; this company is stealing from its clients. On top of that, the only way to contact them is via email, where it seems to be a bot that replies, and they are never helpful. This is ridiculous. Its unbelievable that this company hasnt been shut down yet. I genuinely expect that the people running this scheme will go to prison soon.

    Customer Answer

    Date: 11/27/2023

    I have not heard from the business in response to my complaint.

MassPay Payroll Services is NOT a BBB Accredited Business.

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