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Business Profile

Funeral Related Services

Dodge Company, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Related Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried on 3 different occasions to purchase a new Dodge vehicle from 3 different Dodge dealerships. In all situations, I agreed to pay the online advertised price and in all situations I was told I didn't qualify for the price based on where I live. In the most recent example the advertised listing said Unconditional Retail Price. I had already bought a plane ticket to *********** to close the deal only to have the sales person call me up later to tell me I didn't qualify and that the price would now be $2,000 higher. I have attached a screen shot of the advertised price taken from that dealer's website. This type of advertising is bait-and-switch in disguise. I'm asking that Dodge and the dealers honor their advertised price.

    Business Response

    Date: 02/12/2025

    Dear ***** *********,

    I am sorry to inform you that this complaint was to the wrong company.  We are manufacturers of funeral home supplies and have nothing to do with Dodge vehicles.

    Cordially,

    ******* ******, COO

    The Dodge Company

    ***************

    Billerica, MA

    *****************************************************************

    Customer Answer

    Date: 02/12/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I apologize to the company that received my complaint.  I'd like to request that the BBB remove my comments regarding this business.  I will re-direct my comments to the appropriate company.

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***** *********

Dodge Company, Inc. is NOT a BBB Accredited Business.

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