Complaints

This profile includes complaints for Altitude Trampoline Parks's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Altitude Trampoline Parks has 4 locations, listed below.

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  Altitude Trampoline Parks

  700 Boston Rd Billerica, MA 01821-5316

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  Altitude Trampoline Parks

  1505 S Washington St N Attleboro, MA 02760-4497

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  Altitude Trampoline Parks

  75 Stockwell Dr Avon, MA 02322-1170

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  Altitude Trampoline Parks

  21 Apex Dr Marlborough, MA 01752-1884

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently spoke to someone at the park that asked me to show them. That money was be taken off of my card. They called me back and told me my sons name was on the credit card used for other children not my own. They called me a liar for saying the card number which ended in 2121 I then showed them proof that they were charging that card and they have went silent. *** already made a complaint and its funny that here in ** there is no actual page for me to place this complaint too, so I have to go to other states and use companies with the same name so they fix the issue last time was Baltimore yet? I looked it up and couldnt find it this time. I made a prior complaint on this website about them stealing money for my card. They did respond to that. And so did the bbb reference number #******** I have emails showing that weve been in contact from the new manager and explained it. I wasnt the only one that this happened yet. All conversations and communication has ceased. Ive since then emailed the person I emailed me no response. How long am I supposed to wait until they fix the money that was stolen use for other kids that I dont not know or family Eight year old boy at the time cannot sign any waiver for any payment safety, etc. so why the person told me that my child did and no conversation has happened. I am submitting hey, that was made from the card 2121 and also are email Saying that some other person still using my sons name also also a fraction of the payment that was taken out and Declined ones also proof that the card the money was taken off of was my actual card Because they would not stop the payments from being taken out, I had to block the merchant on the cash app app, which is why you see declines even I had the money at the time

  Customer Answer

  Date: 09/02/2024

  I have not heard from the business in response to my complaint. Last I talked to them the told me my 8 year son was the one that paid for other children using my card . Thats not the case also when I first talked to **** he said the previous manager had multiple complaints of doing the same thing.