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Business Profile

Monuments

Murray Monument & Stone Company, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monuments.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 3,2023, we placed an order for a headstone to be installed at our designated cemetery. The order was accompanied with a $1440. deposit. Design was approved on 12-21-2023 with installation scheduled for the March - April timeframe. A follow up was made on April 20, 2024 with no response. Multiple phone calls were made but the voicemail box is full and cannot accept any more voicemails. A visit was made to the store during advertised working hours but all doors were locked and no one was on site. It looks like they just walked away from the business. If they are out of business, we would like our money back. If still in business, we would like a contact.

    Business Response

    Date: 05/20/2024

    BBB has spoke to the consumer and confirmed that at this time they expect the stone to be installed by Memorial Day. They were informed by the business directly that they do not operate or have any staff during the Winter Months. 

    Customer Answer

    Date: 05/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a stone in January. It was scheduled to come in during April. I put down a $1,991.00 deposit. I've emailed weekly since 3/28 for a status with no response and the phone at this business is not taking messages. I've gone to the business and no one is there. I really want my stone or to get reimbursed so I can go elsewhere.

    Business Response

    Date: 05/14/2024

    BBB has been informed by the consumer that she was recently contacted by the business owner and informed that the business is closed during the winter months, and is not staffed during that time. Work is now resuming, and the stone the consumer ordered should be arriving shortly.

  • Initial Complaint

    Date:12/26/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 6, 2023 Proposal was returned with approval for lettering to be added to my father's grave. Check was sent to company on 8/18/23. Check cashed on 9/1/23, I have copy of cancelled check. I have called and left messages, emailed, went to business unable to contact anyone there. As of last week work still hasn't been done. If there is a reason this work hasn't been done I'm sure I will understand if it makes sense, however I'm unable to contact anyone there. As you can imagine this is a very difficult time and this is not making things easier. Thank you for checking into this

    Business Response

    Date: 01/23/2024

    I will contact the customer.  I have had phone and computer issues that have caused issues with my business.  The work will be done but can not be done in the winter months due to the monuments being frozen and wet.  We had a 8 to 10 weeks lead time to getting the jobs completed and this was one that we didn't get to before we shut down for the winter.  I am happy to refund the money if the customer prefers that but the job is in our work queue and should be completed by the end of March once we start back up for the season.

    Thank you very much.

    *******************

    Customer Answer

    Date: 01/25/2024

     
    Complaint:********

    I am rejecting this response because: I would like to have a refund due to the fact that is just too hard to get in contact with this business. If they could send a refund to me in a timely manner, I would appreciate that thank you very much.

    Sincerely,

    ***********************

    Business Response

    Date: 02/15/2024

    Thank you for reaching out to me.  A refund has been put in the mail.  The job to complete the final year on the ********** monument has been removed from our work queue and will not be sandblasted once we start back up in the spring.

    Thank you very much and sorry for any inconvenience this may have caused you.

    ****

     

Murray Monument & Stone Company, Inc. is NOT a BBB Accredited Business.

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