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Business Profile

Air Duct Cleaning

Delta Clean Air, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Duct Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband scheduled an appointment on 4/26/24 for Clean *** Services to come and look at our dryer which was not venting to the autside properly. After looking at the dryer, the technician went ahead with the cleaning. Once he finished, the dryer still was not venting and he recommended a slew of unnecessary services, clearly trying to ******* me out of more money. He broke our air vent during the cleaning process. Instead of fixing it, they left it in worse condition than before. They only accepted checks, which felt incredibly suspicious. I now realize this was probably a tactic to avoid credit card disputes. After the service, I tried to get in touch with them to address the damage and the unnecessary recommendations. They did not return any of my phone calls or emails. The phone number provided connects to an offshore call center. The representatives are clueless and cannot assist with any issues and had to put me on hold when I asked what company they worked for.

Delta Clean Air, Inc. is NOT a BBB Accredited Business.

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