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Business Profile

Awnings

O & J Sign & Awning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Awnings.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A friend had an awning installed on her rear deck. I have wanted an awning also so I asked for the name of the company. I contacted ***** and he came to my home, took measurements, gave me a price (******** and left me with a sample book of fabrics to select what I wanted. Called him within a week or so and told him I had selected the pattern I wanted. He came to my home on July 13, 2022 and I gave him a check for $3,000.0 drawn on *************** ***** said he had a few jobs ahead of me and he would be back. I think it was the beginning of August when they installed the awning. I gave ***** a check for the balance $1,984,19 on August 9, 2022, also drawn on Santander.. On August 30, 2022, I sent ***** a text - telling him I loved the awning but it was making a loud banging noise when it closed and was this normal. Never got a response. Finally got in touch with him on Sept. 27, said it addition to the noise the awning was now leaking water from the arm joint onto the floor of the deck. My concern was unless I went out and opened the awning every time after it rained, rust would build up and become inoperable. I asked him to come out the next day and he said he would. On Sept. 28 I at `12:14 p.m. `sent him a text asking what time he would be at my house. Never came to my house. Called him several times and he never answered the phone. On Oct. 15th sent him a text stating that "I'm very disappointed in you and the way you conduct business; you never showed up or called- that is inexcusable." I did leave a review on his business saying what I mentioned above. . .

    Business Response

    Date: 12/13/2022

    Hi, this message is in response to complaint number ********. We're currently speaking with the customer and trying and resolve the issue as best as possible and no extra cost to the client and we'll make sure that the client and our product is held up to the higher standards. 

    Thank you 

    Customer Answer

    Date: 12/15/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. However, I would like the complaint to remain over until the necessary repairs are completed.

    Regards,


    *****************************

O & J Sign & Awning is NOT a BBB Accredited Business.

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