Complaints

This profile includes complaints for Envel, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Envel, Inc.

  75 State St Ste 100 Boston, MA 02109-1826

• 

  Envel, Inc.

  695 Atlantic Ave Boston, MA 02111-2623

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with ********************** and my employer deposited $2000 into the account last week. I can no longer access the account and I have submitted complaints to the business with no response. I have no way of accessing this money and my debit card is not working. I want my money transferred to another bank account.

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24th of 2023, I received my Envel debit card in the mail and activated it. I proceeded to add $217 to my account for which I intended to put towards a hotel room and food as I was speaking at a youth convention the following night. Some time between me activating my card and me leaving the event center, my card had been accessed, presumably by a youth at the event, and every ***** I had loaded was taken off. My billfold was left in my jacket on a community coat rack unintentionally. The following day, I noticed the charges on my account and subsequently contacted Envel support to dispute the transactions. At first, I was given the usual victims empathy, followed by an email informing me that envel would no longer offer me services. Okay, I'll bite the bullet on that one, they have to protect their company as an asset and I understand 100%. Upon attempting to reaffirm that the dispute investigation was still going to be underway, I was ignored. I wasn't ushered the slightest civil decency in the matter, and I assumed they weren't going to investigate on my behalf, which I felt to be wrong, but I'm only one guy nonetheless so what was I to do? I reached out to the merchant myself and informed them that my card had been used on their platform in a series of fraudulent transactions. Two weeks goes by, I hear nothing. Today, may 11th, I recieve a correspondence from the merchant notifying me that charge backs had been issued on all of the transactions and were returned to my account. Well, ********************** has closed my account. And even after signing in to the app, I see the funds are not there. Regardless of the charge back, Envel violated Federal Regulation E as they only had 10 days to dissolve the issue or issue me a credit. None of which they did. I have tried to contact them on all channels to no avail. Even if they issued me a credit, it'd be in violation of regulation E by not allowing me access to the funds. Nobody can seem to find my money or my credit.

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Envel closed my account with $600 in it they will not send me a check for the balance and said they will send to bank in file with is no longer open.. the money was going towards my daughter little sister headstone for her grave which she still doesnt have we did 2 fundraiser for her to have a headstone for them just to take it she was only 10yrs old we deserve this money back they want even tell me why it was closed Please someone help us in this time of need thank you for your time and help have a blessed day

  Business Response

  Date: 11/10/2022

  Tell us why here...As per our previous response, after a review of the communication history, and the specifics of the case, the organization has made the decision to terminate its relationship with the user.  The user has been advised of this decision and that the remaining funds (if any) will be returned to the user. 
  As per our Terms of Service, We, or our banking partner, can take whatever action deemed necessary to ensure user and community security on any customer account, with or without notice, based on our reasonable determination that something should be investigated. This includes locks and closures.  Arrangements have been made to return any remaining funds if any to the user.  Our organization considers the matter closed.

• Initial Complaint

  Date:10/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I have intiated a transfer over to my envel account from my jelli account! They took my money out and locked my account I can't touch it. The only reason why I sent the *** transfer is because I didn't have my jelli card and I've sent them all that proof I sent them i had active funds they took from my account It's something I can't touch and I'm very scared and sad they are trying to steal my money I did nothing wrong but send money over to envel that I now can't touch because of them !!! I've sent my Id social everything they asked from me still not to hear back But on Thursday 19th they was responding before it settled but now that my money is settled they won't answer me or respond I been trying to message them repeatedly and honestly at this point I want that ENVEL ACCOUNT CLOSED !!! I DONT WANT NOTHING TO DO WITH THEM I HAVE NO TRUST IN THAT APP ANYMORE AND AFRAID THEY ARE TRYING TO TAKE MY HARD WORKING FUNDS !!!!!

  Business Response

  Date: 10/25/2022

  As per our previous response, after a review of the communication history, and the specifics of the case, the organization has made the decision to terminate its relationship with the user.  The user has been advised of this decision and that the remaining funds (if any) will be returned to the user. 
  As per our Terms of Service, We, or our banking partner, can take whatever action deemed necessary to ensure user and community security on any customer account, with or without notice, based on our reasonable determination that something should be investigated. This includes locks and closures.  Arrangements have been made to return any remaining funds if any to the user.  Our organization considers the matter closed.

  Customer Answer

  Date: 10/25/2022

  Better Business Bureau:I have reviewed the response & you guys still had no right to hold my funds that's my money ! Without telling me anything no that's not right or how that would be okay or good business you guys ignore me & I DONT WANT YOUR ENVEL ACCOUNT IM SO HAPPY YOU CLOSED MY ACCOUNT YOU GUYS ARENT A TRUSTED BUSINESS I SEEN YOUR REVIEWS A LOT AGEEE WITH IT TOO MY BANKS OR OTHER STUFF HAS NOTHING TO DO WITH MY FUNDS IN MY ACCOUNT YALL TRY TO HOLD 

   

   

  NOW HAVE A GREAAT DAY ALL I ASKED FOR WAS MY MONEY BACK I DIDNT WANT THE ACCOUNT NOR CARE ABOUT IT. 

   

  CLOSE THIS NOW PLEASE

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Alyssa

   

   

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened the account months ago and have used it multiple times recently using my debit card. One day out of no where my card gets locked and I was trying to contact their support for days but no reply. My money was locked on the card and the account . When they finally replied I did everything they asked and was told they my work was incorrect and that they are no longer to offer me services and they closed my account and said they will send a cashiers check . I am late on my bills and everything because that was all I had . And today I still havent received a notification or anything saying that my check was sent out .

  Business Response

  Date: 09/27/2022

  As per our previous response, after a review of the communication history, and the specifics of the case, the organization has made the decision to terminate its relationship with the user.  The user has been advised of this decision and that the remaining funds (if any) will be returned to the user. 
  As per our Terms of Service, We, or our banking partner, can take whatever action deemed necessary to ensure user and community security on any customer account, with or without notice, based on our reasonable determination that something should be investigated. This includes locks and closures.  Arrangements have been made to return any remaining funds if any to the user.  Our organization considers the matter closed.Tell us why here...

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Envel bank restrict my account for transfers asking where money came from I sent over screen verify they said no thats not enough so they close my account saying they will send my 564 dollars via cashiers check I have not received my check a week+ later Ive been sending them messages saying Ive not received my check since august 28th 3 days straight no response no check

  Business Response

  Date: 09/06/2022

  As per our Terms of Service, We, or our banking partner, can take whatever action deemed necessary to ensure user and community security on any customer account, with or without notice, based on our reasonable determination that something should be investigated. This includes locks and closures.  Arrangements have been made to return any remaining funds if any to the user.  Our organization considers the matter closed.

  Customer Answer

  Date: 09/06/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

  I was told if I did not received funds within 14 days reach out, I reach out no response and still no money

   

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has frozen my account with no notice and no way to in freeze. They have not responded to my email and chat conversations. I have $229.48 on my account and want my funds immediately. There has been fraudulent activity on my account. This needs to be resolved asap as I have bills to pay with that money.

• Initial Complaint

  Date:07/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to make a complaint about Envel bank I believe those people are scammers you can never get in touch with them through chat even though they advise you the chat to contact them I filed a dispute of atm transactions money wasnt dispense they gave me a provisional credit &. Then proceed to lock the account for no reason its been over 2 months I emailed them a ***** times no respond very unprofessional it gives scam

  Business Response

  Date: 08/03/2022

  As per our Terms of Service, We, or our banking partner, can take whatever action deemed necessary to ensure user and community security on any customer account, with or without notice, based on our reasonable determination that something should be investigated. This includes locks and closures.  Arrangements have been made to return any remaining funds if any to the user.  Our organization considers the matter closed.

  Customer Answer

  Date: 08/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

  Customer Answer

  Date: 08/04/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I want them to close the account asap & send my funds