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Business Profile

Baseball Club

Boston Red Sox

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets for $869 on October 24, 2024 for the Shakira ******* scheduled for May 29th. The ******* was canceled hours before the show. I received an email stating refunds would be issued within 7-10 business days. I contacted the ******* ************* on June 12th to check the status of the refund. They stated it was issued back to my credit card on June 2nd. I contacted my credit union and they had no record of an attempt to refund the account and instructed me to follow up with the vendor. I followed up the same day by email and then by phone call on June 13. I was told the problem was with Live Nation and that I had to follow up the following week. I followed up on June 20th by phone and email with no response. I called again on June 23rd and wag told to wait another 48 hours and call back once again if I do not see the reimbursement. When I asked to speak to a supervisor I was transferred to a voicemail with any instruction. I am still waiting for my money.

  • Initial Complaint

    Date:08/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two tickets to a Red Sox vs. ******* game in May for August 13th on the Green ******** In the middle of June, I received what sounded like a spam phone call from the ticket office saying that they accidentally sold Green ******* tickets for that game, and had a VIP that was sitting there so they planned to move my tickets. These were purchased for my 10th wedding anniversary, and were traveling in for the game, with hotel accommodations already booked. I called back and waited 45+ minutes on hold and was told I could have comparable tickets and theyd be automatically updated in the *** app.Two weeks later, they still had not been updated, so I called again. Another 56 minute hold and I got through to someone who sounded like he was falling asleep on the phone. He told me that a manager had a note about needing to swap my tickets but hadnt done it, and that only a manager could change tickets. I asked to be transferred to a manager, and was told he hadnt been in in days and they had no idea when he would be back. I asked for a call back within 3 business days or the tickets changed, none of which happened.I am now on hold again, more than an hour in this time, and cant get through to anyone. The game is now a few days away and I dont have valid tickets while the Red Sox have had hundreds of dollars of my money since May. I didnt choose to have this happen, nor do I feel its right to not honor tickets I bought directly through them. This entire experience has ruined my anniversary, and at this point I dont know what else to do.

    Business Response

    Date: 09/07/2022

    We had contacted ****** to let her know that the ticket location she had purchased for the August 13th game was not available to an event being held on the Green ******* that day by the ******************* the charitable arm of the club.  We agreed to move her tickets to a new seat location with a higher value at no cost to her.  Although there was a delay in getting the tickets switched out, the change was made prior to the game and the new tickets were used for the game on August 13th.  

     

    After the game I followed up with ****** and offered her complimentary tickets for an upcoming game to make up for the frustrating experience she had regarding the August 13th game.  She was receptive to the offer and will be contacting me directly when she decides on the game she would like to attend.  

     

    If any further information is needed, I can be reached directly at ************** or ******************. 

     

    Thank you, 

     

    Ben

    *******************
    Senior ******** ****** Services | Boston Red Sox
    4 ************* | Boston, ** 02215
    Phone:************ | E-mail: ******************

Boston Red Sox is NOT a BBB Accredited Business.

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