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Business Profile

Boutiques

Officina Profumo Farmaceutica di Santa Maria Novella Boston

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boutiques.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    Since theres  no response from the business at all as the communication history shows, my problem is not resolved. 

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *******

     

     

    Business Response

    Date: 02/04/2025

    Hello, 

    We are very sorry to see that you had this experience at our store.  For clarity, the return policy on the website and in the physical stores is different.  On the website we refund as we cannot do exchanges.  In the physical stores we do only exchanges.  

    We are sorry that you had an allergic reaction to the fragrance, and we can make a one-time exception in this case and issue you a refund.  Please bring the perfume at the store where you originally purchased it, and we will issue a refund.  

Officina Profumo Farmaceutica di Santa Maria Novella Boston is NOT a BBB Accredited Business.

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