We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Brew Pub

Cask 'n Flagon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brew Pub.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 21st, I was with some friends at Flagon in ****** for an 18+ event. I was in there for 5 minutes until another group of students approached my freind and I and where smoking an e-cigarette, which are prohibited in the venue. A guard then came and tried to kick all 4 of us out even though only 1 person was smoking and the rest of us did not violate any of their rules. Furthermore, my friend and I were not even associated with the 2 other students who were smoking.I tried requesting a refund on eventbrite. However, they did not offer a refund, accusing me of breaking the venue rules. The business can cross examine my statements here (that I was in fact not smoking) by checking their CCTV camera. I am filing this complaint specifically for a refund from the business, since I was kicked out without violating any rules at the venue.

  • Initial Complaint

    Date:03/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought ****** VIP ticket ( 115 with tax and fees) to an event last night that none of the staff knew about. Only to find out the event was cancelled after I got there. No one was chagrined for entrance except for me. I was charged 100,00 USD plus service fee and tax. The lady running the event said she talked to the organizer and that I would get a refund by no one reached out and no refund was given. I am going to report this to the BBB consumer affairs and the *** for anti semetism as the only person charged for the event and not treated like a VIP was me . I'm Jewish. They had my last name. I am going to report this everywhere. What a scam and bait and switch and false advertising. I want my money back including all external fees caused by this anti semetic company. Consumer affairs complaint is next.

    Customer Answer

    Date: 03/28/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:  they refunded me. 

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***************************

  • Initial Complaint

    Date:05/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My girlfriend and I were completely disrespected and humiliated when we went to this establishment before a 1:35 pm ****** Red ******* game on Sunday May 29th 2022. The manager of security (the very tall man) and the other larger gentleman with him were absolutely unacceptable in their behavior. After purchasing a Strawberry Lemonade alcoholic drink for my girlfriend for $14.00 (plus tax) (with cash) at the bar, they confiscated both of our ID's because we were "out of state from ************ and under 25" which does not make any sense as legal alcohol consumption age is ******************************************************* I asked them to fully explain to me why we needed to leave. They would not speak to me they would only say "you need to leave now". We are both 21 years of age with legal ID's. They refused to return them to us. We had to call over a ****** Police Officer who was on detail near Gate E at *********** (who I commend for his professional and outstanding attitude) to help us retrieve our ID's. After a brief dispute with the security staff he was able to return them to us. We suspect malicious behavior to be occurring regarding identity theft by the security staff at this establishment. I demand an apology and to be reimbursed for my purchase, as well as compensation for my public humiliation and defamation of character. This incident occurred a few hours before the 1:35pm baseball game (I am unsure of an exact time). I would approximate it to be 12:30pm I have attached proof of our visit in pictures below. I can contact ****** PD to have the officer involved in this incident verify this information as well. Thank you.

Cask 'n Flagon is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.