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Business Profile

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OnProcess Technology , Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for OnProcess Technology , Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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OnProcess Technology , Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting calls saying I failed to turn in my equipment ( router ) and Ill be charged for this failure, But I have turned it in AND there is a record of it, But for unknown reasons they keep calling me telling me they dont have it.They are a vendor for **** and every time I call **** they say, yes its on record of being turned in. So I dont understand why I keep getting these calls. Worse yet, When I talked to the Vendor they dont seem to believe me and wont reach out to **** to verify the information. I am at a loss of how to settle this. Again, **** says yes, its turned in but this vendor says nope its not. Id like to rectify this matter asap and stop all the phone calls.

      Business Response

      Date: 04/26/2023

      OnProcess Technology works with AT&T to contact customers who have outstanding equipment, to help facilitate the return to avoid any return fees. Our records have not yet been updated by AT&T that they have received the equipment, however the agent did update the OnProcess record that the equipment was sent back. Due to an automated process, this may take 24 hours to update, but should expect no further calls for this piece of equipment after 4/27/23. 

      Thank you, 

      ****** at OnProcess Technology

      Customer Answer

      Date: 04/26/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ****

      That was the response given after i spoke to them on the phone and then continued to call after they was notified about the equipment being returned.  

       

      Business Response

      Date: 04/27/2023

      Hello,

       

      I apologize for any problems or concerns, however our records have been updated by AT&T that the equipment was received. No further communication should be sent regarding the equipment with Model number BGW320-500, as they have updated the account into a "received" status. 

       

      Thank you,

    OnProcess Technology , Inc is NOT a BBB Accredited Business.

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