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Business Profile

Cell Phone Equipment

AT&T Store Boston

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Equipment.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 12/29/2023 I received a bill in the mail from **** for a cell phone account that was passed due in payment .I have never had an **** account ever .I have never opened an **** account .I contacted **** and was informed I need to deal with the **************** .I filled out all the needed paerwork they require to prove I didn't open the account ,The paperwork included a copy of my ************* drivers license ,several copies of bills that prove my adress,the form that the fraud department asked me to fill out wich included a report to the ftc ,with the *** account # ,a police report from the local lynn ** police .the only way to deal with the fraud department is through email but you can only submit forms to them ,there is no was to contact them directly .They will not speak on the phone .after a few days I recieved an email from **** that said their investigation said it was not fraud and I am responsible for the bill ***** is $1388.53 -and it will be placed in collections .I was able to resub the claim again for a second investigation,but i believe They will come back with the same it was not Fraud .Again I never opened the account ,it is Fraud ..There is also no way to request proof from them on how the account was opened .Desired result is for **** to cancel the account and billing to me.The account # on bill is ************ the second fraud claim # is 240202-000080 the first # was 240129-000072 Thank you

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec. 20 2023, My friend and I stepped into the att store at ************** (**********************************************************************), and we planed to transfer my friend (number is 857.?275.?0272) to my family plan (account holder's number is **********). We finished all process around 2:45 pm and then left the store without buying anything. However, when I checked my billing on Jan.19, I suddenly found that I was charged for buying an airpods pro 2 in a 12-month installment which is attached to the number ************ in our family plan without any our authorization. We didn't know anything about this, so I filled an unauthorized charge form on att website, but they sent an email back to me saying they confirmed we authorized this transaction. It is totally insane! It was totally att's fault and they still want to charge me for the device I never purchased. I really recommend they can get back to check the monitor in that store and they will know what happened. I guess it is maybe because the representative wrongly made this transaction. Please give our money back and apologize to us for the energy and time wasted by their stupid mistakes.

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/25/2022 i went into the ******, ** location to upgrade 2 phones. ******* who helped me, *****, found out i was a first responder (boston police) and he took advantage of my discount and ADDED 2 new lines instead of upgrading my current phones. He promised me the billing would be around 180 with the taxes. He put family insurance and next up. I have been dealing with this for 17 months and 4 different managers. No one wants to take accountability and because i trusted that my issues would be resolved i never called customer care. When i called customer care today they told me i "waited too long" despite the fact that i have visited and called the store many times, explaining this over and over again. *** calculated that if i had individual insurance, no next up and was on starter, not extra i would be where ***** promised in the $180/mo including tax. I want a $455 credit for the extra ive been paying for 17 months of difference

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me and my friends are international students from *****. We arrived in the ** in August and we soon went to an **** store for a family plan to get our numbers. At first, we tried to create the plan under my name. However, when going through the final verifying process with an agent on the phone, the agent did not approve me for a certain reason, though we even finished picking up our phone numbers and providing my payment information. Then we had to start over with the plan put under my friend's name. One month later on September 20th, I received a bill from **** for the plan under my name, which shouldn't have been created but was still created somehow by their mistake. I then reached out for help and they helped me to cancel my account. Since there was zero usage as we did not even get our SIM cards for the plan under my name and the account was created by their mistake, they said I would receive a refund through check. After that, on October 24th, I found that the bill that had been imposed on me was still there since my balance was not enough a month ago when I received it, requiring me to pay it IMMEDIATELY, thus I had to pay it. I waited for two months, but I never received the check they promised. I then called them for another two times. Both the two representatives took me a very long period of time but ended up saying that they had to talk to their senior since the refund amount was too high, and promised me a callback, which I didn't receive either. I sense that they really don't want to give my money back.

    Customer Answer

    Date: 12/16/2023

    I have not heard from the business in response to my complaint.

AT&T Store Boston is NOT a BBB Accredited Business.

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