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Business Profile

Cocktail Bar

Caveau

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cocktail Bar.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a prepaid table at Caveau through Tablelist for February 7th 2025 under my name, Lily(Kanxuan) Zhai. When making the reservation, there was no clear indication that it was non-refundable. However, after checkout, a message stating all sales are final appeared, which was not clearly disclosed beforehand. Tablelists FAQ states that tables can be canceled at any time, with only a 10% fee if canceled within 24 hours, which directly contradicts what I was told after purchasing.Due to unexpected circumstances, I had to cancel my reservation. When I contacted Caveau, they informed me that since the table was prepaid through Tablelist, any cancellation or refund would need to be handled by Tablelist. However, when I reached out to Tablelist, they directed me back to Caveau, providing no clear resolution. Additionally, the phone number listed for Tablelist was incorrect, making it impossible to speak with a representative directly. This situation is frustrating due to the lack of transparency in the refund policy, the conflicting information between Tablelists FAQ and the post-purchase terms, and the difficulty in contacting customer support. I believe it is unfair for customers to be misled into believing they can cancel a reservation, only to be denied after payment. Given these circumstances, I am requesting a full refund.

Caveau is NOT a BBB Accredited Business.

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