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Business Profile

Colleges and Universities

Bay State College

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bay State College's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bay State College has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In spring 2023 I made a deposit to start taking classes at the college after being accepted into a RN to BSN program. The deposit was $300. Two weeks later I recieved notice that the college lost its New ****************** of **************** accreditation so Without NECHE accreditation, the College will not be able to disburse Title IV or VA funding to its students for classes after August. I have not recieved a refund and when I call a college representitve they have told me that I would get an email stating if i want my refund in a check or electronic deposit on 1/27/23 and again told same thing on 2/3/23. Calling back on both days after not getting this email college had no response for me. i would just like my $300 refund ASAP

      Business Response

      Date: 02/06/2023

      Hello,

      I followed up with Student Accounts about *******'s refund.

      Student Accounts confirmed that it will go out by the end of the day today.  There were more refunds that needed to be processed, but Student Accounts has completed the reconcilliation, and the file will be sent to ECSI today for refunds.

      I have emailed ******* with an update.

      Thanks,

      ******

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