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Business Profile

Computer Programming

ProfitWell

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Programming.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ProfitWell is the system that our company uses to track the number of cancelations vs. active accounts. There is a delay in their system that causes the information provided to us to be incorrect at the time the information is reported. This delay leads to misinformation being reported to internal employees and to customers.

    Business Response

    Date: 11/09/2023

    Hey ****, thanks for reaching out and flagging this. We have over 30k companies using PW and accuracy in the data is our #1 priority since it's the bedrock of making sure you can trust your metrics and make the right decisions for your business.  SaaS metrics can get pretty complicated and across thousands of companies using several different billing systems, it's not uncommon to stumble across edge cases or bugs. We are committed to fixing those as they come up. 

    Without context into the specifics of your account, it's hard to know exactly what's going on but we'd love to make it right. Could you reach out to us with more detail and perhaps an example or two? I have our lead metrics engineer on standby to investigate and hop on a call too if helpful. Just send a note to ********************************** and we'll take it from there. Thanks!

ProfitWell is NOT a BBB Accredited Business.

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