Complaints

This profile includes complaints for Dodge Construction Network's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dodge Construction Network

  56 Broad St Ste 14070 Boston, MA 02109-4301

  
• 

  The Blue Book

  555 Waters Edge Lombard, IL 60148

• 

  The Blue Book Network

  PO Box 500 800 East Main St Jefferson Valley, NY 10535

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trialed the Dodge Network/Blue Book for one year. Software was not something that helped us as they promised. Although i canceled the subscription after the one year trial on the small print of the contract stated that there would be an automatic renewal if the account was not closed 30 days from the date the contract was signed. Although I filed complaints and was told the account was closed 6 months later I am getting harassed by a collection agency. Embarrassing that professional companies would blackmail people like this still. These guys are full blown crooks.

  

  Business Response

  Date: 01/30/2025

  Thank you for reaching out and sharing your experience. We value all feedback and appreciate the opportunity to address your concerns.
  
  We understand your frustration regarding the renewal process and the subsequent communications. Our goal is to maintain transparency and fairness in all our customer interactions. Our records indicate that a reminder was sent prior to the renewal period, and we acknowledge your subsequent request for cancellation. The contract will not be renewed after 12/31/2024 when the current contract ends.

  We appreciate your patience and feedback.

  
  

• Initial Complaint

  Date:08/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The blue book network was solicited by a third party market company to generate business leads and help grow our business. They fell short on there agreement and when we opted to cancel they wouldnt let us. They are a scam

  

  Business Response

  Date: 08/28/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration or inconvenience you have experienced. 

  We want to clarify that, according to the contract terms you agreed to, The Blue Book's services are set for a specific term. Unfortunately, this means we are unable to cancel services before the contract term is completed. 

  Again, we apologize for any distress this situation has caused and appreciate your understanding. 

• Initial Complaint

  Date:08/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a contract that was apparently set to auto renew. The person at our company responsible for the contract was no longer with the company at the time of renewal. We did not have sufficient notification of renewal. We attempted to cancel the contract within 2 weeks after renewal date but they refused to cancel. No one at the company will use the service and the primary people that had used the service before are no longer with the company. We attempted to tell them this and they still refused to cancel and instead are trying to get us to use a different service they have.

  

  Business Response

  Date: 08/28/2024

  Thank you for taking the time to share your feedback with us. We understand your concerns regarding your contract renewal and apologize for the inconvenience. Our aim is always to provide exceptional service and support to our customers.
  
  Your account representative is already working with you on this matter, and we have asked him to contact you again directly to discuss. We are committed to reviewing your case further. 

  
  Thank you for bringing this to our attention.

• Initial Complaint

  Date:05/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December of 2023 I contacted customer service to non-renew my annual account membership. The woman I spoke with told me that she couldn't cancel the account, and that my account manager would take care of it. She then told me to expect a call from my account manager. I didn't hear anything further until March, when I started getting emails about paying the renewal bill. I proceeded to tell them what I did in December, however, they refused to accept that. They said I should have gotten a ticket number when I called to cancel. I know nothing about a ticket number and was never given one. As part of the email conversation, I went further to tell them that I had started a subscription with one of their competitors. They offer the same services and I would not pay for two at the same time. I also invited them to check the Dodge account and they would see that it was not being used. I wouldn't pay for a service and not use it. - (Proof of new subscription with competitor, Construct Connect, attached. I was given a free trial dating back to the beginning of Jan).At this point I am still being harassed about payment and being threatened about being sent to collections. I did everything I needed to do to cancel the account. It isn't my fault if somebody in customer service made a mistake and forgot to do something. I want the harassing emails and calls to stop, the balance voided as it should be, and I want to make sure my credit is not affected negatively.

  Customer Answer

  Date: 05/30/2024

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 01/30/2025

  Thank you for reaching out and sharing your concerns. We appreciate the opportunity to hear from you and understand your frustration regarding the renewal and cancellation process.
  
  Our team has reviewed your account and the details of your feedback. Per the terms of the agreement, cancellations must be submitted prior to the renewal deadline. We aim to maintain clear communication with our customers, including reminder emails regarding renewal timelines. We appreciate your patience and feedback.
  

• Initial Complaint

  Date:04/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reached out to make sure that our account was not auto-renewed on 3/14/24 after having no communication from the company (phone/email). The gentleman that replied said the account was active. I followed up to ask if the account was paid in full and at this point received the bill for the first time. Although it was dated 2/1/24, this bill was sent to us for the first time on 3/14/24 (as confirmed later via a phone call with TT). I informed this gentleman that we had never received this invoice and did not plan on continuing our membership. On 3/20/24, we are reached out to by TT, "Engagement Specialist," for the first time. He is informed of the same situation. On a phone call at this time TT told me that the company had not emailed us in over a year and that we were not sent the invoice. He told me that this did not seem right and he would get back to me. On 3/29/24 I received contact from VE in the billing department that our bill was 57 days past due (the bill we received for the first time on the 14th). I told her about the contact with TT and he called me that same day. I sent him an email after the phone call to reiterate the important pieces of our conversation and he did not reply, agreeing by omission. I was told during this call that one employee had gone to the website, which the company had not turned off our access to when asked, so I immediately sent a company email telling them to no longer use the service and report emails to me. Had we received the invoice when it was initially dated, we would have called and addressed the issue immediately. The bill was on nobody's radar until we reached out to cancel the account. The fact that we reached out to cancel before the bill was issued to us should show the intent to cancel in a timely manner. The company refuses to close this account and close out the invoice to this date. They have admitted that they did not contact us since last year. We will not be paying this bill.

  

  Business Response

  Date: 01/30/2025

  Thank you for your feedback. As a courtesy, Dodge Construction Network canceled the contract and issued a credit for the invoice on April 24, 2024.
  

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We declined to renew contract, let them know we would not be renewing, and now they refuse to cancel and continue to bill us. They have been billing us since we cancelled in October. Every time we call them they open a case and it never goes anywhere, we have repeatedly send them proof of cancellation, at this point it seems they are purposefully doing this.

  

  Business Response

  Date: 04/26/2024

  Hi, 

  This is the first time I am hearing about the request to refund. The credits were done on 4.1.24. I am sending the refund of -813.20 
  

  
  

  Customer Answer

  Date: 04/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:04/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dodge Construction Network put me into their program for looking at projects and put me into a contract. I was not aware of signing a contract and they simply stated I had to pay for a full year. When before I was not informed of that. Now I have to pay for a full year or let the rest of the payments go to collections. Or perhaps they wont go to collections, either way they kept that information from me and are simply wasting my money.

  

  Business Response

  Date: 01/30/2025

  Thank you for reaching out and sharing your experience. We appreciate the opportunity to address your concerns.
  
  Our records indicate that a contract was signed to activate your access to our services. Our goal is to support our customers throughout their engagement with us, and our support and account management teams remain available to assist with maximizing the value of our services.

• Initial Complaint

  Date:04/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, we signed a 2 year contract in January of 2023. As part of the contract we would pay $250 a month and have access to their database where we could find leads for design jobs. Our account **** ************************** met with my partner, ****, to learn about our interior design business and the types of jobs we were looking for. A few months after signing up we were not finding the types of jobs we needed. **** contacted **** asking for help. **** attempted to help us look for jobs but never followed thru. I stopped paying since we were not receiving the service we were promised. In November we were threatened to be put into collections. I contacted **** again and asked her to search the site for jobs that would apply to our business. After she was unable to provide us with any type of project she told us if we paid the outstanding balance and brought the account current we would be able to cancel the second year of our contract. This was on November 27th in writing. She advised we needed to pay thru January 2024 and the account would then be cancelled. Every month since we have received emails stating requesting payment. Our account has not been cancelled and every I call someone says they will get back to me. I spoke with **** in February and she promised she would speak to her manager and have it fixed. When I called today I was told **** has been taken off our account and there is no reference to our second year being cancelled. I'm not making any additional payments and if they threaten to put me in collections I have the emails from **** but regardless- I should not have to go thru all of this. As a small business owner this is a complete waste of my time.

  Customer Answer

  Date: 04/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************