Complaints

This profile includes complaints for Dukhon Tax and Accounting, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dukhon Tax and Accounting, LLC

  177 Huntington Ave Ste 1703 PMB 6969 Boston, MA 02115-3153

  
• 

  Dukhon Tax and Accounting, LLC

  380 Washington St Ste 2-2 Brighton, MA 02135-2736

  
• 

  Dukhon Tax and Accounting, LLC

  60 Brighton Ave Ste B Allston, MA 02134-2339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 12/02/2022

  ************************* engaged ** for a 2020 tax preparation and we completed his 2020 Federal and State tax Preparation. The price of an original tax return does NOT included an amended tax return.

  This customer never engaged ** for an amended tax return. He contacted our office during September where we assisted him with other post-filing matters on his ************************* touch with ******* throughout the process. Our response time on certain calls is slower during the 9/15 to 10/17 period.

  I personally advised ******* that we would be able to start his amended tax return preparation under a new engagement about 6 weeks after 9/17. ******* began calling our office around 10/1 under the impression that the tax season ended 10/1. The tax season ends 10/17 and we were unable to respond. We had planned to begin this project the first or second week of November. 

  Since we were not ultimately engaged for this project, we were unable to ultimately perform it. This is not a pricing matter - we had never offered pricing for this engagement nor officially were engaged. 

  Customer Answer

  Date: 12/05/2022

  This webpage only permits four attachments.  I have a screenshot ******* caddy that shows that I inquired about amending returns as early as May 21.  Email 4 demonstrates that I inquired as early as June.  This does not include verbal communications as well.  At no time did anyone explain that an amendment was separate from services.  That said, Email 1 and Email 2 demonstrate at the time of filing our taxes for 2020, we indentified to the tax agency that we had moved to *****.  Therefore, the returns were not correct, though we identified this at the time of preparation.  In this instance, I would have expected that since the error occured on the business' end, that correcting this would be included.

   

  If that is not the case, please let me know.

   

  

  Business Response

  Date: 12/08/2022

  Dear *******,

  Per our engagement letter, it is very clearly stated, that if a return is filed and then an amended return must be filed, it is under a separate engagement.

  We told you that we would begin this engagement and are still willing to do so. We have attempted to contact you several times since you filed this complaint.

  Even though some of these issues were identified during the preparation process, you had signed the filing as prepared and we filed it. So we must file an amended return. 

  We will still prepare this without a fee but you must sign a new engagement letter for IRS Circular 230 compliance purposes. If you can simply respond to our communications and sign the EL, we can complete the amendment. This was always the case.

  Stating that the amendment is "included in our return" is false, it is always a separate engagement. We are glad to engage you and do it for free.

  What other resolution do you seek here?

  Thanks,

  Dmitry

  Customer Answer

  Date: 12/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************