Complaints

This profile includes complaints for Foundation Medicine, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Foundation Medicine, Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Foundation Medicine, Inc.

  400 Summer St Boston, MA 02210-1717

• 

  Foundation Medicine, Inc.

  10 Canal Park Cambridge, MA 02141

• 

  Foundation Medicine, Inc.

  150 2nd St Cambridge, MA 02141

• 

  Foundation Medicine, Inc.

  7010 Kit Creek Rd Morrisville, NC 27560-9761

• 

  Foundation Medicine, Inc.

  11010 Torreyana Rd San Diego, CA 92121-1103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dr. ******* from ****************** told me in a 2nd opinion meeting, that he thought I should have a cell structure test done, but it could cost upwards of $1000 and may not by covered by insurance. There was another doctor in the room as well, so there is a witness to the fact that I told them twice that I would not pay or follow through with any testing that was not covered by insurance. He understood and told me not to worry because if it is not covered, the testing company would absolutely contact me to find out if I wanted to proceed.I then received a letter from my insurance company that they would not cover the testing.2 weeks later 2/13/25 I received a letter in the mail from Foundation Medicine stating that I needed to fill out a Designation of Authorized Representative so they could get this $5800 bill paid. They claim they preformed the testing on 2/6/25 and when ask, they claimed Dr. ******* ordered the test and when I asked where they got the sample, they acquired a 6 month old blood sample from my ***************** Dr. ****** ***** at the ******************* in ************. I assume Foundation Medicine contacted the ************ and told them Dr. ******* ordered a test and they need a blood sample. I did not authorize this nor was I notified of any of this.If they weren't afraid that I would refuse the test wouldn't they have requested I provide a fresh blood sample. Also if this was legitimate why would they not have gotten one of the many much more current blood samples I had given at the ************, including the one on January 2nd 2025. This has to be breaking several HIPPA Laws, as well as not being Ethical and probably not legal. I am not paying for this I did not authorize this and I am mortified that they are allowed to go to my oncologist office and acquire a blood sample - how many people are they doing this to?I want this billing reversed as I am not paying for it.

  Customer Answer

  Date: 03/08/2025

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 03/17/2025

  We will respond directly to the person who submitted the complaint.  As a HIPAA covered entity we are unable to provide details through the BBB to address the complaint.  

  Unfortunately it seems that we have an incorrect duplicate account which caused a delay in receiving this complaint.  Any further correspondence should be sent to:

   

  **** Lynne **************** Deputy General Counsel | Legal
  C: ************

  ***********************************************************
  

  Customer Answer

  Date: 03/17/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

   

  This Foundation Medicine needs to be investigated for running unauthorized tests and then trying to bill a patience then try to have me sign forms without even providing the amount that they are claiming I owed.  All my insurance and personal information was on this form that I was encouraged to sign but they didn't have access to the amount they were trying to collect, or did they intentionally leave it off?  They knew enough to tell me that my insurance company refused to pay the testing (that they were only supposed to be getting preapproval for), and the cover letter states that they would help me to get this bill paid but again excluded an amount, I would guess that they did that as to not raise any concerns before someone signs their paperwork.   Old people, sick people aren't paying attention like I did, I have to wonder how many people just sign forms but didn't pay attention that their tests were not authorized by the patient or the Doctor either.

  This test, as every other test I have had done, needed to get preapproved by my insurance and Foundation Medicine did not get preapproval or any approval to runs these tests.  The worst part is... even if I or my doctor authorized these tests which we did not, Foundation Medicine used 6-month-old biopsy samples which is irresponsible and unethical when a cancer patient is trying to get answers.  They were not even concerned with having fresh samples they only want to get the test done, any way they could in order to set up this billing.

  I will sign whatever HIPPA releases I need to enable the BBB to further look into these questionable practices.

  
  Regards,

  *****

   

   

• Initial Complaint

  Date:06/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called at home by a representative of Foundation One. My doctor had told me about them so I wasnt surprised to hear from them. I was lied to, I was told by this representative that if my insurance did not cover the test I would only have an out of pocket responsibility at the most of four hundred dollars. Had she told me my responsibility would be thirty five hundred dollars I would not have agreed to let them test. I have held up my side of the agreement and paid four hundred dollars. When you agree to something verbally on the phone and later you come to realize you have been scammed by a company who is taking advantage of people who are fighting for their lives, it just makes me want to throw up. Its wrong on so many levels. I belong to a cancer website and others are dealing with their insurance (same as mine) not covering the testing from foundation one. Which tells me they knew in advance my insurance wasnt going to cover it.

  Customer Answer

  Date: 06/24/2023

  I have not heard from the business in response to my complaint.  There has been no resolution as of yet.  

  Business Response

  Date: 07/05/2023

  To protect patient privacy, Foundation Medicine does not publicly comment on matters that *** include protected health information under HIPAA.  If the complainant received testing from Foundation Medicine, we would encourage them to reach out to Foundation Medicines ****** Services team to resolve any billing issues.  Contact information for ****** Services is available at :  ************************************************************************;