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Business Profile

Dumpster Services

Liberty Dumpster Boston

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dumpster Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rented a dumpster. It was supposed to be delivered on Friday between 6-12. It was not delivered. The company shuffled us around when we called and then told us it wasn't going to come until Tuesday. We asked for a refund, they shuffled us around again and are no longering answering/returning calls. They already took $380 from us. Tons of other ****** reviews mention how this company stole money from them. Wish we had read the reviews before trying to use them.

    Customer Answer

    Date: 10/08/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:08/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My problem is with the company because number one they broke the contract. They were supposed to pick up the dumpster the next day, but they picked it up three days later I called him any time to pick it up and they said they were on their way I had to cancel my party that was on Saturday because of their screwup On the days that the dumpster was left on my property It rained I called the company and expressed that the weight of the trash will be at least three times as much because now everything is wet due to the rain *********** told me they cannot do anything about the weight dumpster in my yard and an extra three days and it rained which made everything dumpster, soaking wet. Again, I called to try to fix the issue and they gave me no service I told my credit card to put a stock payment on the company In May Now in August the company change their name in their code and charge my credit cards $750 I am in the process of disputing discharge with my credit card company, but I would like some help and dealing with this company because I feel like they are taking advantage of me I do not feel I should pay the $750 for the weight of the debris because the weight is not accurate to what I put in the dumpster. It wouldve been accurate if they held their end of the contract and picked up the dumpster within the next 24 hours as they said they would

Liberty Dumpster Boston is NOT a BBB Accredited Business.

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