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Business Profile

Electronic Development

EMBR Labs, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Development.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an Embr Wave bracelet back in 11/2022 around the 15th and then returned it on 12/8/22 because it didn't work. It was supposed to help with hot flashes especially at night, it did nothing for me. They were supposed to deduct 4 payments of $79.43 each month. They deducted the first payment in november and then on 12/12/22 they deducted the second payment of $79.42. I called them to let them know that I sent the product back on 12/8/22 and asked for my money back. The first payment I had to fight to get back finally on 12/27/22 but I still haven't gotten my second payment for the $79.42 that was deducted on 12/12/22. The company that is listed on my payment says Sp Aff ********************/** ** Card Purchase. I hope that you can help with this.

    Business Response

    Date: 02/02/2023

    On December 22, 2022, order ****** was fully refunded on the Embr Labs end. The order was originally placed through Affirm, which continues to process the payments even after the refund has been completed on the retailer's side. Once the payment plan contract period is complete, the amount should be refunded through Affirm directly. 

    Once we have processed the refund on our end, the funds are no longer available to us. We would suggest contacting Affirm to check on the status of your refund with relation to the end of your payment plan contract. 

EMBR Labs, Inc. is NOT a BBB Accredited Business.

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