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Business Profile

Entertainer

Entertainment One Stop Shop, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainer.

Complaints

This profile includes complaints for Entertainment One Stop Shop, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Entertainment One Stop Shop, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Entertainment One Stop Shop, LLC

      141 Howard Ave Boston, MA 02125

    • Entertainment One Stop Shop, LLC

      45 Grafton St Brockton, MA 02301

    • Entertainment One Stop Shop, LLC

      294 Winthrop St Taunton, MA 02780

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/05/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the morning of 9/27/2024 I ordered and paid for a Karaoke machine rental direct from the companys website for a kids birthday party for *********. I missed their call on 9/27/2024 at 12:33 p.m. and called right back, the *** said that the karaoke machine was not available, and they would come out and DJ for more $$. I was not interested and asked for a refund. I checked my ****** Credit card statement in November and realized they never refunded me. I called the company on 11/22/24 and left a voicemail. No one called me back. I called again on 11/26/24 and spoke to a man and he claimed i waited too long, and made an excuse that they updated their systems and could not refund me. I said that is not right, it was only 2 months ago, so he asked me to send an email with charge from credit card. I sent email 11/26/24 and never heard back. This company will not refund me for a rental i never received and they know it was not in stock that day but still kept my money in the amount of $159.38.

      Business Response

      Date: 12/12/2024

      Due to us having a new System we can look at that payment and find out if it was refund or what happened we don't mind giving her a credit to use our services again due this being so long ago . We are so sorry about this . 

      Customer Answer

      Date: 12/16/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as answered. 

      I paid for a rental that I never received. It was not my fault the website said it was available when it wasnt. I didnt see my credit card statement until the second month and called the business as soon as I noticed they didnt submit a refund which could have been done the day they called to say it wasnt available, now I have to chase them for a refund and the excuse that they changes systems and it was so long ago (2 months) is not acceptable.  You can check bank statements and know a refund didnt happen. Not sure what is so hard to issue a refund for something they never delivered.


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ********

       

       

    Entertainment One Stop Shop, LLC is NOT a BBB Accredited Business.

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