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Business Profile

Entertainment

Maximus Live Presents

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two tickets to ***** and Tequila fest on February 22, 2024. I purchased them that far in advance because the concert promoter said the prices would increase when the next wave of bands was announced. The headliner was 311. The concert was scheduled for September 7th, 2024. It was postponed. When the new dates were announced it was scheduled for April *****. At the time of the reschedule announcement my wife had an appointment scheduled and we didn't think she would be cleared to travel. On 9/7/2024 I requested a refund and they said they would, but it would have to be after the insurance company paid them because they had a claim. I asked how long it would take and they didn't have a time frame. I had not heard anything so I emailed them 2/11/25 to find out about my refund. I didn't know the whole festival has been canceled. They said the refund process started on 2/10/2025 it didn't get completed. They noted if I still had the card used to purchase them it would be refunded back to that card. I contacted my bank and verified the card I used to buy them had expired. They said if they concert people tried to refund it to that card it would get rejected since the card was expired. The bank said all that needed to be done was add my new card info to the ticket people's side and they could refund my money. They have been giving me the run around for months. I just would like to have my money back.

    Customer Answer

    Date: 03/22/2025

    I have not heard from the business in response to my complaint.

Maximus Live Presents is NOT a BBB Accredited Business.

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