Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment with ************** in ******, ******, ** today. I believe they are called EZ Eyecare, **** I needed to cancel the appointment and they sent me an invoice for $40 for late cancellation. I never received any paperwork or information regarding a cancellation policy when I booked the appointment. There is no record in my email as well of receiving anything. All I received by email when booking was a confirmation of the appointment time and the option to reschedule. There was NO option to cancel the appointment in the email. I tried communicating with the store about resolving the issue and theyve ignored my messages starting now and just sent the $40 invoice. I believe it to be unethical and shady business practices. I need support getting this charge removed and ensuring they do not report this as medical debt when its their wrongdoing for not disclosing the cancellation policy. I have not paid anything yet for the pending invoice.

  Customer Answer

  Date: 09/15/2024

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a routine eye exam and contact exam for 12/19/2023 at Ez ******** **** within the Fenway Target Store (***********************************). I was greeted by one of the associates (I believe his name was *****) when I walked in and was asked to fill out an intake form. I completed it and waited for the optician (*****************************). She came out, took my form, without acknowledging me and went back into her exam room. She came out a few minutes later and pointed to a chair and told me to come, sit, and put my chin on the eye exam machine. Without telling me what she was going to do, she checked the pressure in my eye by blowing a puff of air into it. She then told me she was going to check the pressure in the other eye. At this point she still hadn't introduced herself. She then told me to go into the next room and asked what type of contacts I wear. I told her they were biweekly and I brought them with me to show her. She told me she didn't need to see them. I sat down in the chair and she completed an eye exam by only having me read the Snellen chart. I let her know I also had my previous glasses prescription and she again told me she didn't require this. She then gave me a pair of contacts to try on and when I asked her what their strength was, she told me "don't worry about it". I put them on and read the Snellen Chart again. She told me I needed half the strength that I had been wearing for the past 15 years. I voiced my concern about this because I felt my eye sight was optimal with my current prescription and she mentioned that sometimes things change. I voiced my concern that even though I could read 20/20 with the contacts she gave me, it was blurry around the letters. I asked if I could wear my own contacts to compare and she said "you could try it, but it doesn't matter, you see 20/20 with the contacts I gave you". I tried my contacts and noticed that I saw significantly better with my current prescription (***** compared to *****). She told me I didn't need the stronger prescription and it would be "malpractice" to give me a prescription where I could see 20/10. She said she would write both strengths on the prescription, but I voiced concerns because I was in healthcare and assumed optical prescriptions work similarly to other prescriptions. After ***** minutes of back and forth, she finally gave me a contact prescription for my original strength, but didn't change my eye glass prescription. She was completely unprofessional, did not do a thorough eye exam and charged me $50 for my appointment. It was the worst medical experience I have been a part of and I have been in the medical field for over 20 years. Additionally there was a BBB sign in the exam room that mentioned a rating with no complaints- which upon further investigation is untrue

  Customer Answer

  Date: 01/08/2024

  I have not heard from the business in response to my complaint.  I have spoken to the manager at *************** who let me know the business would be in touch with me, but they have not done so.  ************** noted that EZ Eyecare, *** is a contracted business and Target has no control over the employees of EZ Eyecare, ***.

  Business Response

  Date: 02/12/2024

   We have refunded this patient in full.

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment yesterday 2/2/23 at the EZ EYECARE inside ***************************************************** with provider **************************** say I was treated less than human is an understatement. I have been purchasing contact lenses, glasses and eye exams from this location for some time, this being my first encounter w/******************. When I arrived, I was greeted by ********* who is very kind and welcoming. I was asked to fill out a form and have a seat. While completing this form ****************** comes from her office. A gentleman had walked and just started asking about his previous Lasik eye surgery. ****************** answers all of his questions in front of me while I am now standing waiting for her. When the gentlemen leaves, she ONLY points to the chair next to her referencing me to sit down. NO hello, good afternoon, I am going to be doing your exam today. Only a point towards a chair. At this point I knew this interaction was going to be negative. After she quickly checks my eye she informs me "Follow me". I follow her into her office and have a seat in the optical chair. I have been having/wearing glasses eye exams since the age of 12, I am 42. I inform her that I brought my last 2 **s with me for reference, 2020 and 2021. She says she does not need to see them. She checked my eyes w/in 5 minutes and began writing me an **. She gave me the ** and it was less than my current **. Concerned I asked her why, this was less and I was not going to be able to see properly. Historically eye exams are not long but she did not do a full exam on me. I informed her that she did not ask me if I could see the line, if the next level up was better or worse. When I called her out on this she opened the exam door and yelled "*********". Confused as I know ********* is the optical tech at the front, was ********* going to come in and finish my exam?? ****************** became combative when I continued to voice my concern w/this ** she just wrote was inaccurate. She then says "I will OK your old **". I said yes but what if there are changes, you did not properly check. My current eye ** for the past few years had been *****. ****************** wrote my ** for *****. That is a huge difference and is not accurate. I have not been in the ***** range since high school and I am again 42. I am also a healthcare worker of 20yrs so I am knowledgeable of what I need as a patient. After 5 min of the exam I paid and stepped out, no words were spoke by ****************** or myself. Her next pt walked in as I was ordering contact lenses (using my OLD **) w/********* the tech, a young woman of color walks in and states she has a 5:30PM apt (mine was 5PM). When ****************** came out to greet this young woman, she smiled and said How are you? I can't help but think her awful demeanor towards me was racially motivated and she treated me the way she did based on race. This provider gave me a false ** and did not do a full exam. She should not be treating any patients or providing any eye care to anyone. She did not do a dilation test, offer to do one, she did not change the lenses in the machine while conducting the exam asking me if one was better than the other. ANY other eyecare clinician has always done so asking is what you are currently seeing in your ** is the next setup up or down worse or better? She did none of this in her 5min exam w/me. There is such a thing as a bad clinician, ************************** is a bad clinician. I would never recommend *********** at the *********** Location inside *************. I am also filing a complaint w/them directly. I also filed a complaint w/my healthcare insurance carrier Harvard Pilgrim as I want to be reimbursed for my $50 copay but more importantly, I still require an accurate eye exam and now need to take time to see if my health insurance company can help me with that. ********* the tech was extremely friendly and so helpful w/my process of ordering contacts, making sure they were in stock and understanding my concern re this visit. ********* is extremely skilled in customer service and was a pleasure to work with! **This is an updated complaint that was originally made this AM. The provider would not provide me w/her name at this visit and I thought her name was *********************** because that was the name on the medical degrees on the wall inside the exam room however the providers name is *************************, DO. ********************** name is not even on the ** oad she wrote on (will include image proof of inaccuracy) I look forward to an email or phone call regarding further steps to this negligent medical care I received. Thank you for your time ******************************* ************ ***************************