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Business Profile

Greeting Card Store

Lovepop, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Greeting Card Store.

Complaints

This profile includes complaints for Lovepop, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Lovepop, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Mother's day and Father's day cards in mid April. The Mother's day card came immediately and was gorgeous. Still don't have the 3 Father's day cards. The website says to track order through Shop. The Shop app says order is untraceable. When I emailed support they told me to check my email from April for order status. The email sends me back to the website which tells me to check Shop. Does Lovepop customer service really not have the ability to give me a status update?

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Mothers Day cards on April 27, 2025. They were to be delivered by May 2. Today is May 16 and the cards have never been received. I have sent several emails, asking for a refund. My emails go unanswered. I want a refund for $31, which is what I paid for two cards and shipping.

      Customer Answer

      Date: 05/28/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **** *******

    • Initial Complaint

      Date:04/22/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 4/5/25. Guaranteed by 4/18/25. Needed for a gift at a play which my baby niece is in THIS WEEKEND. I need a full refund so I can order another gift from a legit company. I plan to dispute with credit card if this is not refunded. It never arrived and we have checked informed delivery every day. It NEVER showed up on my informed delivery.

    • Initial Complaint

      Date:06/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Fathers Day card from Lovepop online to be delivered by Fathers Day on June 6th. The site only gave me one shipping option which showed as 4-6 business days. And even though the emails I received stated I was to receive free shipping- they did not offer that as an option. It also asked what date I wanted the card to be delivered by- I marked June 16th, 2024. Even with business days counted- it would place the card being delivered the week before Fathers Day. Firstly they disabled tracking and tried to force me to download the Shipt app which did not show any information about my purchase- it was a sham. I have ALWAYS been able to track my orders through their website. I have sent at least 6-7 orders from Lovepop website without any issues in the past five years.My father, who will most likely NOT live to see next Fathers Day, DID NOT receive his card by Fathers Day. This means Lovepop failed to provide the service they stated they would. The business days would have had the card received by at the LATEST on 06/14/2024. I did not receive free shipping nor was given the option even though I received SEVERAL emails before and after stating they had this option available for Fathers DayI want to be refunded for the card they failed to deliver by the stated time frame. I contacted customer service and they claim my card was to be delivered AFTER Fathers Day. That is not ok nor right as I paid for and was assured when I ordered and afterwards in the confirmation email that my card was to be received by Fathers Day. I read several reviews and this year appears to have several disgruntled customers regarding delivery failures and orders just lost and never refunded. The card I sent for Mothers Day was received in time and without issue. And based off of my previous purchases, I did not expect to have any issues for my Fathers Day purchase. I was mistaken. I am not happy. This may be the last Fathers Day Ill get to send anything to my Dad.

    • Initial Complaint

      Date:11/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #******* was placed on Monday, Oct 31st and was supposed to be delivered in 3-5 business days. On Wednesday, Nov 9th I contacted them. They took 15 minutes to tell me the order was apparently lost. This was for a co-worker in a rehab hospital, and I can't contact her. They offered to resend, and it would take another few days. I asked them to cancel the order and refund my money. They would not refund the gift card amount. I think this is a crappy way to do business. I want a FULL refund of $59.97

      Business Response

      Date: 12/13/2022

      Hello,

       

      We have processed a full refund for the customer.

       

      Best,

      **********************

    • Initial Complaint

      Date:10/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company Lovepop, Inc. provides greeting cards that can be sent virtually to the recipient of one's choosing. I have sent about a dozen of these cards, mostly to my parents who live several states away. Tonight I had personalized an anniversary card for my parents, and checked the 'complete order' box. When I got to the 'shopping cart' I found there were five additional items that had been automatically added to my order. I tried clicking out of that window but that did no good. I had to manually delete each of the five items that had been added by Lovepop. If I had not clicked these items I would have paid twice the amount what I had chosen to purchase. I am a pretty wary, savvy online shopper, and know to check for fraud or simply glitches. This did not seem to be a glitch. This seemed to be an up-sell with no consent from the consumer. I don't know if this practice is illegal but it certainly is unethical.

      Business Response

      Date: 10/25/2022

      We are so sorry to learn of this customer's online experience. Please know that we are not automatically adding items or increasing quantities of items to customers' carts. That would be a poor customer experience and our Happiness Team would be inundated with unhappy customers. We know that even the savviest of online shoppers can make mistakes and bugs do occur. It's possible that while adding items to the order, the website glitched somehow and increased quantities. It's also possible the items were accidentally added. We're very glad to learn that this customer saw the extra items in their cart and removed them before placing the order. Had the order been placed with the extra items, as soon as the customer let us know, we'd bend over backwards to make it right for them.

    Lovepop, Inc. is NOT a BBB Accredited Business.

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