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Business Profile

Home Electronics

Dandy Technology, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the Transaction: The original purchase date (if you have it).Refund was discussed on November 1, 2024 and has been delayed since.The Amount of Money You Paid the Business:$839.99 What the Business Committed to Provide You:A functioning DT-01 unit that was supposed to meet specific performance claims (e.g., intelligent navigation, incline handling, and comprehensive lawn care).A full refund when the product failed to meet those standards.What the Nature of the Dispute Is:The product failed to perform as advertised.Promised refund has not been delivered despite repeated follow-ups.Blame was placed on their *** provider, claiming they cannot process digital refunds despite modern options being available.Communication delays and lack of resolution.Whether or Not the Business Has Tried to Resolve the Problem:Initially, they acknowledged the problem and promised a refund.They claimed a refund attempt was made to the original payment method, which failed because the card was no longer valid.They offered to send a check but have failed to follow through, even after repeated requests for updates.If the Issue Involves Advertising, When and Where the Ad Was Seen or Heard:The product was advertised on Dandy Technologys website and possibly through other digital or social media *************** made included features like intelligent navigation, incline management, and advanced lawn care capabilities, all of which the product failed to deliver.

    Customer Answer

    Date: 01/10/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ******* *******

Dandy Technology, LLC is NOT a BBB Accredited Business.

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