Complaints
This profile includes complaints for Infotracer.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 129 total complaints in the last 3 years.
- 71 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have previously submitted a request to delete my information from this site two years ago. Today I checked, and my information is back on this website. Today I submitted the Opt Out request for each of my FOUR ENTRIES. When I got the emails and clicked on the link to remove, EVERY ONE OF THEM gave an error message that says: "Seems like you are too fast on the request confirmation. Please wait about 30 seconds and try again. Sorry for the inconvenience."Waiting 30 seconds and trying again does not work. Waiting five minutes and trying again does not work. There is no way to email customer support without an Order Number, which I don't have. There is no way to chat with customer support. This business is risking my personal safety and it must stop.
Business Response
Date: 05/23/2022
To whom it may concern,
Privacy is very important to us, and we understand the concern shared by Chaeleen *********. Please keep in mind that while we are unable to guarantee that public data will not be made available again, we have a team dedicated to the prompt handling of all opt out and data removal requests. We also make opting out easy with our online tool, https://infotracer.com/optout/. The technical error described by Chaeleen ********* is unusual, and although we were unable to replicate it, our support team is investigating. We were also unable to locate any records of the opt out request from Chaeleen ********* or any reports within our database pertaining to Chaeleen ********* using the criteria they provided. However, we are very keen to help. More information is needed in order to complete this request. We've reached out to Chaeleen ********* for this detail, but we are also standing by to help and can be contacted at [email protected]. We look forward to providing further assistance on the matter.
Sincerely,
The Infotracer Team
Customer Answer
Date: 05/29/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have not received any communications from you regarding this issue. Can you specify how you reached out?
If you cannot locate a record of my request, that means the removal page on your website is malfunctioning because I submitted it several times.
Please confirm that you have permanently removed my information from your website.
FAQ
Regards,Chaeleen
Business Response
Date: 06/08/2022
Chaeleen *********
To whom it may concern,
Our dedicated *************** Team was able to reach Chaeleen ********* by phone to address their concerns fully. During the call we confirmed with Chaeleen ********* that all relevant records were removed as requested and Chaeleen ********* was able to verify the same. We sincerely appreciate the opportunity to work directly with Chaeleen ********* to resolve this matter.Thank you,
The Infotracer Team
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