Reviews
This profile includes reviews for Infotracer.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 134 Customer Reviews
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Review fromGertrude H
Date: 06/25/2022
5 starsGertrude H
Date: 06/25/2022
In regards to your feedback concerning: "Request #*******: How would I rate the support I received?"I was very please with the professionalism of ******, on June 18, 2022 at about 2:41 PM EDT.****** listened with great patience and was able to answer my questions concerning your enrollment process. I'm happy to share this information. Thank you!!!
Infotracer.com
Date: 06/27/2022
Hi ********,Thank you for sharing your experience with us. We're happy you're satisfied with the assistance you received. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromTraci S
Date: 06/20/2022
1 starTraci S
Date: 06/20/2022
I cancelled my account over a year ago and continue to be charged monthly. I have called on numerous occasions and they arent able to locate my account or how they are even charging me. They have promised me return phone call and emails and I never receive follow up calls. At this point closing my back account seems to be my only option which is a gigantic inconvenience. Someone please help!!!!Infotracer.com
Date: 06/21/2022
Hi *****,Thank you for taking the time to leave us a review despite your experience with us. I apologize that we were not able to resolve your concern earlier.I have reviewed your account, and I can confirm that it is canceled, and we have issued four refunds of $19.05. I apologize again for the inconvenience, and we hope we have improved your experience.If you need further assistance, please respond with the best available time to call so we can further enhance your experience. You may also contact us anytime via email at [email protected]. Have a great day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromRi M
Date: 06/16/2022
5 starsRi M
Date: 06/16/2022
**************** was better than I expected; I called to cancel a membership that I wasn't aware of, and they understood my situation. They didn't try to haggle me from cancelling, and when I asked if I could receive a pro-rated return on the amount of time I didn't use on the membership, they said they'd give me a full refund since I didn't continue using the services, so it goes to show that it doesn't hurt to ask, in fact you may get a better response if you do. I appreciate this customer service.Infotracer.com
Date: 06/22/2022
Hi Ri,Thank you for this excellent review. We're happy to hear that you're satisfied with the assistance you received from customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromDavid S
Date: 06/15/2022
4 starsDavid S
Date: 06/15/2022
I used the service for a temporary data need, and had no trouble cancelling the service later. I'd trust use them again, given the reliable business process.Infotracer.com
Date: 06/16/2022
Hi *****,We're happy to hear that you found it easy to cancel and that you will be doing business with us again. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Infotracer.com
Date: 06/16/2022
Hi *****,We're happy to hear that you found it easy to cancel and that you will be doing business with us again. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromSia K
Date: 06/13/2022
5 starsSia K
Date: 06/13/2022
It is easy to cancel your subscription. There were no excessive steps in the process.Infotracer.com
Date: 06/15/2022
Hi Sia,Thank you for taking the time to give us a review. We're happy to hear that you found it easy to cancel the account and that you're satisfied with customer service. We hope that you will also recommend us to others.If you need further assistance, please let us know. Have a fantastic day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromJa Z
Date: 06/03/2022
5 starsJa Z
Date: 06/03/2022
Infotracer is a useful tool, and when I was done using their service, the customer service agent was exceedingly kind and helpful when I called to cancel my subscription. No fuss, no mess, and they even gave me a credit back to my payment account as a good gesture. I highly recommend Infotracer to anyone who is seeking a tool for background investigations, etc.Infotracer.com
Date: 06/04/2022
Hello Ja,Thank you for this lovely review. We're happy to hear that you're satisfied with customer service and the information you received. We're also pleased that you highly recommend us. If you need further assistance, please let us know. Have a great day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromsamuel j
Date: 05/21/2022
5 starssamuel j
Date: 05/21/2022
Very professional and honest, even when i had to cancel my subscription, after my trial period! The associate who handled the cancellation was very friendly, took her time to verify my information, explained the process, before moving forward to cancel. There was no pressure on her part whatever, to force me to retain their services. That really impressed me.Infotracer.com
Date: 05/24/2022
Hi ******,Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromPaul O
Date: 05/20/2022
5 starsPaul O
Date: 05/20/2022
Very professional, courteous and she resolved my question/issue very quickly.Infotracer.com
Date: 05/24/2022
Hi ****,Thank you for taking the time to give us a review. We're happy to hear that you're satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the **** for you.If you need further assistance, please let us know. Have a fantastic day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromBrian M
Date: 05/19/2022
1 starBrian M
Date: 05/19/2022
Paid a three dollar fee and got no result then got tricked into $25 subscription (in fine print) that ended up in getting my card canceled. Change your policies, Shame on You...Infotracer.com
Date: 05/20/2022
Hello *****,Thank you for taking the time to give us a review. I apologize for any confusion; on our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed. We will make sure to make this bigger for our customers not to be confused.I can see that you've already reached out to our Phone Support, and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please let us know. Have a nice day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************Review fromTiffany T
Date: 05/18/2022
5 starsTiffany T
Date: 05/18/2022
****** was so helpful she was able to solve my issue quicklyInfotracer.com
Date: 05/19/2022
Hi *******,We're happy to hear that you were satisfied with how ****** assisted you. This is an experience we always want our customers to have, and we're delighted we hit the **** for you. If you need further assistance, please don't hesitate to let us know. Have a fantastic day ahead, and stay safe!Sincerely,Lovely Voice Of Customer Specialist ******************** ***************
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