Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 26, 2024, I contracted with Junkluggers of Greater Boston for removal of items from our home at ****************************************************************************** Upon their arrival their truck driver, while backing into the driveway, hit the post and fence causing excessive damage. The driver contacted their supervisor and I contacted the office and spoke with ******. It seemed, at that time, that resolution of the replace/repair would be simple. That is not the case. I have been given the runaround ever since. I was told that ***** was my point of contact, but ***** only sends messages to me through ****** and ****, still with no resolution. I sent an email with photos giving a breakdown of the damage, an estimate from PR Fence (both as requested) but ***** has never given me the courtesy of a phone call, follow up for resolution, or apology.I was asked to get an estimate for repairing the damage. Within two weeks, I sent an estimate from PR Fence for $825. Then I was told ***** was going to get other estimates. I'm fine with that, but that should not take over two months. I would like the following resolution: 1) a check from Junkluggers for $825 for replace/repair of the post and gate within 30 days 2) a written apology from ***** or their corporate office I have additional photos, if needed.

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In addition to junk hauling, Junkluggers has a service listed on their website to provide labor-only services by the hour. I was going to need help moving boxes so I called to inquire about this service and was quoted $145/hr. I booked the appointment for ******** ** on 10/20/22 between 1-3PM, and received an email confirmation.On the morning of at 9:15 AM the workers called and asked if they could come at that time. I explained that I was traveling from over 100 miles away wouldnt be in the area until 12:30PM which is why I made the appointment for 1:00-3:00 PM. I arrived at 12:30 and waited for a call from Junkluggers. When I hadnt gotten a call at 2:00 I called and was told they were running a little late. I called again at 3:00 and was told the same thing. When I called at 4:00 I asked for the workers supervisor. I was then connected to two people (*****, ****? not sure if they used their real names). They first said they were unaware of the appointment, which was obviously a lie since the workers had called earlier in the day. Then they said they dont have hourly labor services, which was also a lie because its listed on their website. Also, the appointment was confirmed by email. Then they said they couldnt do the job. No apology or explanation was offered.I then tried calling local businesses to see if I could find anyone to help at that late hour, but was unsuccessful. As a senior citizen with physical limitations who couldnt move the boxes myself, I reluctantly made the return trip of 100 miles with the boxes. Junkluggers negligence had caused me to waste over 13 hours of my time, plus expenses for the van rental and gas. And I was forced to make other arrangements on another day. Junkluggers should have ethics guidelines against dropping scheduled appointments without notice, or lying to customers. The responsible thing for the company to do would be to reimburse me for expenses incurred due to Junkluggers negligence and dishonesty.

  Customer Answer

  Date: 11/21/2022

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked their services on 5/2/2022 Service Day: 5/4/2022 Invoice total: $835.00 Goal: Our client needed a cleanout performed. All designated items were to be removed for either donation or disposal.Nature of dispute: 1. Client asked them to wear masks. They kept complaining that the masks made them too hot but refused to take off their coats. 2. Because they were asked to wear masks they talked back rudely the rest of the time they were there to our client as well as the staff person we had there working that day. 3. They worked at a very slow pace, stood around doing nothing at times. When asked if they could continue working and pick up the pace, since they are charging an hourly labor charge to our client, they raised their voice at our staff person and said, "I do not need you to tell me what to do!", even though yes, they did, because they needed to know what was being removed from the home. "******" (that is the only name we have because they never introduced themselves) said they were slow because they had to wear masks. 4. One man decided to sit on the stairs at the clients home and play on his phone while on the job. 5. They left without telling the client or our staff person AND they didn't complete the job! They left furniture out in the rain which the client and our staff person had to bring back into the basement. 6. When talking with ******* at Junkluggers regarding this job, he still expected our client to pay for the services IN FULL. He didn't believe any of the complaints our client and staff voiced. 7. They are still billing us without rectifying the situation. 8. Their invoice (attached) states, "By remitting payment, I acknowledge the following: The Junkluggers have rendered services estimated and agreed upon at the location and date stated above. I have completed a "final walkthrough" with ********** team to verify all items were lugged away as agreed, no items were lugged." They didn't do these things. The job was not completed.