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Business Profile

Mailing Services

Daria Express LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

This profile includes complaints for Daria Express LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Daria Express LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My package was lost by ****A money order was eventually issued in the wrong name.I was never contacted to verify my details before this was processed.I have made multiple attempts to resolve this professionally and reasonably; however, even as I have contacted the business within one year, they have been ghosting me and delaying a resolution.

      Customer Answer

      Date: 04/27/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. The attitude they displayed and way of resolution is not preferred; however, I would like to end the complaint. 

      Regards,

      ****** **

    • Initial Complaint

      Date:11/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I shipped four (4) large boxes from ****** to *********** on August 30th 2024 and only received three (3). They lost the fourth box which contained expensive music equipment (for which I paid extra insurance for) and refuse to refund me. They said they would, as I made several phone calls, but it is November 21st and I still dont have a solution. They stopped answering my calls. They lost thousands of dollars worth of equipment, and refuse to give me an answer. I have the old tracking numbers for all my boxes, but since the package was lost, the tracking numbers they provided dont work anymore. I want a refund for the all my items lost and for the shipping cost.The location of the store is ************************************

    • Initial Complaint

      Date:01/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      UPS Store #**** Dispute for Package with Tracking Number 1Z22E2481333255770 I went to a UPS Store in ****** on Dec. 22, 2022, and paid $283.10 to ship a package to ***** for "guaranteed next day" delivery by Dec. 23, 2022. I repeatedly asked if the package was actually guaranteed to arrive by Dec. 23, and was explicitly told "yes" each time. At no point was I told anything otherwise or given any information to contradict that. The package, however, did not arrive until Dec. 27th. When I contacted the UPS store to seek a refund (as I was directed by *** corporate office to do), I initially received an email from the store saying that they would try to process my refund request. However, days later I received another email saying that the shipping delay was due to weather and that delays due to weather phenomena were not subject to a refund. This contradicts what I was told in the store itself at the point of sale multiple times (which is illegal). I also was never informed of these supposed terms of service at the point of sale, nor ever provided any indication that they existed or knowledge of how I could consult them or learn of their existence (which is also illegal). In other words, I was fraudulently sold a product/service based on an explicit promise about the product/service at the point of sale that turned out not to be a lie, and the manager is now refusing to refund my money. I am seeking an immediate resolution to this issue. Thank you for your help.*********,*************************** *************************************************************** ***************************** ************

    Daria Express LLC is NOT a BBB Accredited Business.

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