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Business Profile

Mason Contractors

Stonewave Masonry & Construction Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mason Contractors.

Complaints

This profile includes complaints for Stonewave Masonry & Construction Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stonewave Masonry & Construction Corp has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of Stonewave Masonry started on 4/4/23 Meet contractor ***************************** and ***********************. Listed price of $7200.00 for install new stairway and walkway through my front lawn. May 3rd began working on foundation of home due to tree roots. Masonry company informed me that foundation work was needed and began digging up the foundation. Ask contractor for permits for all the work that was beginning and never received. Porch and deck removed before I could agree to a payment. Contractor responding "We have all the crew here.." I felt as if I was being forced for his crew to start that same day. I was not provided with an estimate before the work was done. I had to keep calling for company for invoices and write *** of the work that was completed. Asking price for work from Stonewave was **********. I was intimidated from the contractor calls that my foundations was unsafe. My tree specialist informed them not to pull the from the foundation but to grind them back. My family and I meet with contractors in dispute of overcharge. We paid out ********** of my mother saving. Stonewave Masonry site is down. No one has not reach out to me if permits were pull. Last call from *****************************, "I will have the office help with this."Please assist in reaching out the Stonewave for permits that were obtained on my property. I was overcharge for the work that was completed on my property.

      Customer Answer

      Date: 09/25/2023

      I have not heard from the business in response to my complaint. I have contact Stonewave more than 7 times and continue to receive voice mail. I have visited their website and states currently offline for maintenance

      Today when I reached out to the same number received a message stating unavailable at this time Sorry for any inconveniences Contact Number **********

      Very concerned not sure if this company pulled permits for my property Please assist

    • Initial Complaint

      Date:08/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had them repoint my front landing, my walk way and my patio. three weeks later the sand was falling through between the stones. I called them off an on between mid April , ***, June they kept telling me they were coming but never showed up. they stop answering the phone

    Stonewave Masonry & Construction Corp is NOT a BBB Accredited Business.

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