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Business Profile

Apps

LevelUp

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a tv ad to get a set of free pans (worth up to $1,000) for seniors) by simply filling out a survey! A huge lie! No pans were ever offered! I filled out all the info requested and then got put into a system requiring I complete a number of tasks- I completed level one and it sent me to complete MORE TASKS on level two! After over ONE MONTH of constantly completing tasks I finally finished level three to earn a $100 **** gift card, yet it offered me no way to obtain the gift card- other than telling me I earned it! It then try to throw me back into completing MORE tasks to obtain a $750 card! I did NOT wish to go further! I tried everything to obtain the gift card it said I earned to no avail. I finally started emailing the company in November 2024- they repeatedly gave me the run around until finally telling me in January 2025, that too much time had past! Im furious- not only did I not get the $100 I earned, bit because I had to download and play certain games- I can no longer restart those games on other platforms that WILL PAY me to play! They were paid by all their sponsors, and kept all the money! Its a total scam!

  • Initial Complaint

    Date:02/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They own an app that was used for SmoothieKing. My account was hacked in 7/2023 and 1/2024. My bank flagged the charges in January which prompted me to go look in the app cause I no longer patronize SmoothieKing. I reviewed the transaction history and lo and behold unbeknownst to me I was charged $239 total between charges from 7/1 *******, 7/2Texas, 7/2 *******, 7/2Georgia and 2 charges 7/5 in ******. None of which the company will refund me! I was charged another $163 in ********. The company refuses to cooperate to refund and make things right. This is a known mass issue that affected 100s of people even the employees. SmoothieKing recently changed from LevelUp as of 2/22 from what I was informed after I called to get a refund again! I WANT MY MONEY BACK!!!! 402 total

  • Initial Complaint

    Date:02/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card was charged with a LevelUp Kung Fu Tea order on 12.08.23 for $75.81 through a GrubHub order placement. I don't have a GrubHub account. What is even more aggravating is the person who hacked into GrubHub did not have my address or my zip code. Somehow this charge went through and I had to work with my credit card company to reverse the charge. LevelUp really needs to actually confirm the owner of the account is using his/her credit card to place an order. Fraud is taking place via GrubHub and they aren't at the forefront of resolving the issue.

    Customer Answer

    Date: 02/13/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:01/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/09/24, I saw a charge on my account for 01/09/24 from Level Up for Smoothie King. I contacted Level Up and confirmed that this transaction was in a completely different state. The patron who received the product had the same name, but my bank was charged. They would not issue a refund.

  • Initial Complaint

    Date:09/28/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not subscribe or order from this company. It had to be a hack to my bank account.

  • Initial Complaint

    Date:08/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my levelup account no longer works, it won't let me checkout of Brodo cart, it keeps displaying error message attached on checkout : "The email address is already in use" I can't place any orders!

    Customer Answer

    Date: 09/08/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:07/28/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Years ago I would use the LevelUp mobile ordering app for restaurants. Out of nowhere they canceled my account and any associated with it for no reason - meaning I could now no longer order from any restaurant using their service. I reached out several times to their customer service and was only provided with a generic answer that "the pause was due to an automated security safety protocol and would not be restored". Now fast forward a few years, the app has been bought by Grubhub I believe and there are still restaurants I cannot pre-order from. I reached out once again and was given the same response! I do not understand what the situation is, and the fact that not a single person will even help me is the most infuriating!! It's as if I'm talking to a robot and not humans -- I even tried calling customer service and they flat out refuse like I'm some kind of criminal (which I'm not by the way lol). I just want my accounts either deleted or restored so that I can order from restaurants!! I'm a full time working mom, I rely on apps like this for lunches and dinners on the go!!! This is absolutely insane. I even created a new account with a different email address and they deactivated that one as well. I just want an answer!!! Documents of their email responses provided. Note for some reason their customer service team shows up as ****************

  • Initial Complaint

    Date:07/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After spending many hours, and some money, I was close to earning tickets (worth $500). All of a sudden it looked like my progress towards the tickets went backwards. I emailed the company twice over two weeks ago and have not gotten a response. I went to check my progress today and it's ALL gone now. So frustrating to spend all this time and not even receive a response from the company. I love earning points from surveys etc but I will never use this company again.

    Customer Answer

    Date: 08/04/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:07/14/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 14, 2023, I received an email from ******************************************* at 4:51 pm basically saying telling me that my password may have been compromised in Kung Fu Tea. I then received another email at 4:51 pm again from the same email saying that the email I have on file has been changed. Then a couple minutes later I get a notification that my card was charged $33.33 for Kung fu Tea. I downloaded the app to try to view the receipt myself and flag it. My email no longer worked and they thought I was a new user. I responded to the email mentioned above to say that I didnt authorize an email change and I would like to be refunded for the charge. I have not heard a response back yet. I also did some research I discovered that this has been a common complaint for many people in regard to level up (grubhub) and kung fu tea.

    Customer Answer

    Date: 07/25/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***************************

  • Initial Complaint

    Date:07/05/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So there was this too good to be true advertisement of this company giving out gift card from $10-$1000 once completed a requirements of either downloading an app or signing up for free or small fee from selected products/companies. I patiently did everything and reached level 5 which I was eligible for $250 **. When I tried to claim the rewards, there goes the unbelievable requirements of proof of identification. PASSPORT? DRIVER'S LICENSE? STATE ISSUED ID? First of all, this company is not a federal or state to asks this sensitive info. And since we're in the high tech world, I'm sure they can detect of multiple claims has been filed. They're already sharing our personal info with the companies they're promoting and apps that are required to download. So why does they need to invade so much privacy? This is just too much for them for a small amount of **! Send in the ** virtually to the email address that's been used by your consumer from the beginning. I paid some subscriptions, I spent numerous hours to finish the games you required to reach certain levels. Just give your consumer what they deserved without invading too much on their privacy!

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