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Business Profile

Moving Companies

University Student Movers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the beginning of September I inquired with movers to help me move into my dorm at Portland State University. They quoted me $235 for two hours with movers. I called them as I only needed a cargo van with movers and on their website they state that 2 movers with cargo van is $65/hour (which would only be $135). On this phone call they said their cargo van was broken and therefore would need to send a bigger truck. However, when I was moved this is not what I received. This company hired a random person off of ********** (who they called an "independent contractor" and this individual told me it was a job they just picked up and have never done before) to come move my items. They sent this one person with a truck smaller than cargo van to my initial location. This person was sent on not the agreed date as well. Additionally, I ended up having to pack my own car full and move many items myself (which is what I was paying the company to do). What I received from this company was not what I was promised. If we go off the pricing of their website (1 mover with cargo van - as a smaller vehicle is not an option - it would be $50 hour. The person took less than two hours which would be $100). I explained all of this to the company and said that my deposit (of $100) covers what I recieved and they disagreed and then refused to pay the person off of **********. That person harassed me repeatedly until I was forced to pay them as they now know where I live. Even before the move, there was hardly any communication from the company. I called multiple times after the initial phone call (all were ignored and never returned), emails with questions had also been ignored and I had to follow up numerous times even for the few answers I received. They didn't even inform me that they would not be performing the move themselves until 2 days before and didn't provide any information until the day of. Lastly, they provided no contract or information on how things were supposed to go.

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