Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Boston Globe is supposed to deliver my newspaper to my front door. However for the last two weeks it has been thrown into the garden or on the sidewalk. I have emailed customer service and called them daily. All they do is send an email to the distributor. I have twice tried to talk to a supervisor but after being placed on hold for several minutes get disconnected. I have asked for a phone number for the distribution center but they will not provide it. i am hoping you can help solve the problem.Thank you.

  

  Business Response

  Date: 06/20/2023

  Hello,

  I apologize for the delivery issues you have incurred.  I have contacted our delivery manager and reiterated your delivery request.  

  Please contact me directly any time I can be of assistance.

  Thank you for your patience and readership,

  *************************

  Customer Answer

  Date: 06/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ************

• Initial Complaint

  Date:06/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay $1800 a year for the home delivery of the Boston Globe. They do not deliver the 7 days a week as promised and what I pay for. They miss 2 to 3 to 4 days every single week. I've called them, I've emailed them, I've sent letters to various people in the company - the owner *********************, their consumer reporter ********************* and the executive customer service supervisor *************************. My emails and calls are ignored and go unanswered. They owe me credits for missed deliveries and a credit for two weeks of free home delivery of the Globe that they promised they'd give me for the all the trouble I'm experiencing. I've hear nothing from them about any of my requests. They still take my money every month yet do nothing related to resolving the delivery problem or giving me a receipt of the credits owed to me which ************************* said was coming to me. This treatment when I pay a fortune for home delivery of the Globe is disgraceful and shameful. Their blatant disregard and incredible arrogance regarding resolving my issue is disgusting. I'm paying for a service I'm not getting and they could care less. It's not right in any way shape or form.

  

  Business Response

  Date: 06/05/2023

  Hello,

  I apologize for the delivery issues and have continued to work with our delivery company daily on this account.  I have confirmed deliveries are being made by our delivery company.  I have processed a two week of free service courtesy adjustment on the account on 5/8/23.  There was no credit card charge/payment in the month of May because of the credits I have posted on this account.

  I will continue to work on ensuring deliveries are being made.

  *************************

  Customer Answer

  Date: 06/05/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  The Boston Globe has not resolved the issues with regard to the daily delivery of of our Mom's paper.  We pay for 7 days and it's never consistent.  The continue to NOT deliver at least twice a week.  Just last week, our Mom did not get the Globe two days.  We demand a credit for those two missed deliveries.  Also, there are 4 other residents in the Chestnut Hollow apartment building for the elderly who are not receiving their deliveries of the Globe.  The Globe is charging all of these elderly customers for papers that they are not receiving.  They are making money off these poor vulnerable people who do not have the time to call every week to complain to the Globe.  The Globe has known about this systemic problem of deliveries of the paper that people are paying for that are not coming 7 days a week since January of 2023.  This problem is NOT being resolved and it's NOT being taken care of because it's still happening almost 6 months.  They need to assign another delivery driver to that location.  How hard can it be?  One stop - 5 papers - and they aren't delivering every day.  The Globe is stealing from these people.  Also, we learned yesterday that Traditions in ****** also has issues with their daily delivery to their assisted living facility.  Our Mom, her friends and now Traditions in ****** cannot be the only subscribers who aren't getting their daily deliveries. 5 residents at an elderly apartment building and Traditions in ****** are paying for a service they're not getting.  While I appreciate the credits, and I will have a look at my credit card statement to check the credits, the Globe can simply find a new delivery driver for Chestnut Hollow and Traditions who actually delivers papers EVERY SINGLE DAY.  When that happens, when these people get their 7 papers a week, every single day, the the situation is resolved.  I contacted ************************* on May 8th about the delivery issue and here is it June 5th, almost a month later, and the delivery issue still isn't resolved.  When it's resolved, then my complaint with the BBB will be closed.  
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 06/19/2023

  Hello,

  I have continued to work on delivery issues, confirmed all appropriate credits have been processed and work with our delivery company to confirm deliveries are made.

  If you need any further assistance, please contact me directly.

  *************************

  Customer Answer

  Date: 06/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for 1 dollar on 10/2/22 for 6 months of digital access to the Boston Globe . I never asked for auto renew or agreed to a price for auto renewal . Boston Globe accessed my credit card and Began charging me ***** monthly in April of this year . I didnt discover it until today 6/1/23. I had to chat message the globe as there was no other option . I asked for a refund and said I dont want this subscription. Rep. ****** then offered 2 deals with lower prices which I declined . After refusing to refund my money on my credit card , I asked to for an actual telephone number to reach customer service . I then sold on phone to The representative . They also refused my request for a refund and I asked to speak to manager of digital subscriptions. After 20 minutes of waiting on hold . I hung up . This is a scam and credit card fraud . I am trying to report it to my credit card , which also left me on hold for another 20 minutes. I feel no choice but to report this . Can u help me get my money back ? I cant afford what they charged me . I didnt agree to it .

  

  Business Response

  Date: 09/14/2023

  Hello,

  I have reviewed your account and apologize for any misunderstanding.  Your credit card was declined so the balance you owe us was not received.  Your account was processed correctly as per our terms of purchase stated in the offer you accepted.  I have removed the balance you owe us as a courtesy.

  BostonGlobe.com digital subscription is a credit card only offer. Your credit card will be automatically charged in advance every four weeks unless a different billing term is specified in the offer. At the end of your introductory period, you will continue to be charged every 4 weeks for $27.72 (99/day) unless you cancel your subscription. Offer valid for those who have not had digital access in the last 90 days. Prices are subject to change. Additional terms and conditions may apply. All purchases are subject to the Terms of Purchase, available at BostonGlobe.com/TermsofPurchase.

  *************************

• Initial Complaint

  Date:05/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my 98 year old mother's apartment to take care of her. She had a subscription to the Globe. I received an offer from the Boston Globe for a less expensive subscription but it was for new customers. So I paid for that and called the Globe to say that the subscription going to the same address was changed to me. Six phone calls later, she is still being billed for what they say is still owed.

  Customer Answer

  Date: 05/31/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 05/31/2023

  Hello,

  I have provided my contact information to call me back.  The account under your mother is for the same address which is why the representative explained to you on 2/27/23 your were not eligible to receive the new customer offer.  

  Terms of Purchase:

  Home delivery print rates may vary in certain areas. Home delivery options not available in all areas. Offer valid for households in the Globe delivery area who have not received home delivery in the past 90 days. Existing subscribers are not eligible for this offer

  *************************

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Boston Globe charges me 2 times every month for a subscripton, I didnt sign up for. I have called and cancelled, they tell me it is resolved and then I get charged $27.72 2 times a month. Their customer service is horrible. They purposely keep you in a subscription I do not want. I should be able opt out as easily as I opt in. They make it purposely arduous to cancel subscriptions.They lie and they steal

  

  Business Response

  Date: 05/31/2023

  Hello,

  I apologize for your experience and left you my contact information on your voicemail.  Please contact me so I can look into this further.

  *************************

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doesnt offer any free reading time on their website so I did the $1 thing so a family member could access a story.Tried to cancel and was told you can only cancel 2 weeks prior to the first billing cycle by a team member. Feels like they are trying to scam people into forgetting about their trials so they can autodebit money from them.I would like my account canceled immediately.

  

  Business Response

  Date: 04/25/2023

  Hello,

  I apologize for any misunderstanding with the globe.com terms of purchase.  I have confirmed your globe.com account was canceled as per your request.  The only charge on your credit card was the introductory $1.00 charge. 

  If you need any further assistance, please do not hesitate to contact me.

  Thank you for your readership,

  *************************

  Customer Answer

  Date: 04/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Boston Globe subscription department plays a game with consumers in order to take money from our debit or credit cards. They have "terms and services" they claim allows them to swipe money they do not deserve. On April 14, 2023 I wrote the Globe about NOT debiting my card if the price went up. They acknowledged the receipt of the April 14 e mail on April 17, 2023, after they swiped ***** from my debit card this morning despite my 2 (two) e mails to the Globe (via e mail and via their portal) NOT to take the money. A horrible person on their phone system claimed he was a supervisor calling himself "******." ****** was abusive, kept talking over me, said I wouldn't let him talk (they give the same malarkey talking down to you that they could do this via their "terms of service," and the abuse is constant as they have a script, you've heard it all before. MGL 93A Deceptive Business Practices violated. "******" told me I would get my money back **** days AFTER April 21, which to any logical mind is 15 days. Today being the 17th ****** lied about **** days so that the Globe can play with my money for a service I didn't want for 15 days. If they do that to ***** subscribers their bank plays with ********* for fifteen days. Nice chunk of change and how much interest would they get after swiping my money and the money of others. Better Business Bureau has lots of complaints on the Boston Globe Subscription. The deceptive "terms of service" must end. Their online subscription doesn't say you have to phone them to cancel; I attempted to cancel online and "******" told me that I was supposed to phone them. How many senior citizens and customers of all ages are aware of the Boston Globe's sleight of hand in regard to this. They have almost thirty dollars of mine they illegally swiped on April 17, 2023 which I won't see until May. It is theft, it is elder abuse (certainly "******" the supervisor engaged in elder abuse) and it is wrong. Please help me get $$ back.

  

  Business Response

  Date: 04/20/2023

  Hello,

  Thank you for taking the time to speak with me.  As per our conversation, I have confirmed your globe.com has been cancelled as requested, and your credit card has been refunded.

  If you need any further assistance, please do not hesitate to contact me.

  *************************

  Customer Answer

  Date: 04/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  

  ************************* and the Boston Globe did NOT credit my debit card.  They tell you that the money will be returned "within 7 to 10 business days" from April 21, when they swiped the money from my

  account on April 17, 2021, so they return the money they take fifteen days later.  The big issue is that I asked to NOT take the money if the rate would go up in two e mails on April 14, 2023, they 

  acknowledged the letter and took the money anyway.   "******" an alleged supervisor, on April 17, and ******* who called me, April 19, 2023, were abusive, condescending, ******* was blaming

  me (they took my money,) horrible phone calls.  So I looked on Better Business Bureau site, on Amazon, on other internet searches (one organization sites the Boston Globe as having "terrible" customer

  service and I noted that complaints similar to mine are logged all over the internet by other customers.  It is truly a scam.   We don't know if they are inflating their subscriber base to flim flam potential

  advertisers, or if they do that to thousands of customers to play with the money and grab interest, but their business practices are deceptive (see ************ Law 93a) and they are rude.  I am still

  waiting for my money.  ************************* told BBB they sent the money back.  It is not in my bank account today.   It was stolen from me and they are playing with it; I most likely won't see my money

  until May and they were told to cancel the account if they raised the rate.  They didn't.  ************************* was mean and abusive to me on the phone yesterday, pure elder abuse.
  FAQ
  
  Regards,

  ***

   

   

  

  Business Response

  Date: 04/25/2023

  Hello,

  As previously stated, the request to cancel globe.com was correctly processed.  A refund was processed on 4/17/23 and an additional courtesy refund was processed on 4/18/23.  This account was correctly charged as per the terms of purchase, this account was refunded immediately as an exception and an additional refund was processed as a courtesy.

  *************************

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  1)I finally received my monies so I am satisfied in that regard

  2)I respectfully disagree with ***************************** perspective, she is the ****************** Service Supervisor, which is why I rejected her explanation.

  ****************** writes:  Hello,
  As previously stated, the request to cancel globe.com was correctly processed.  A refund was processed on 4/17/23 and an additional courtesy refund was processed on 4/18/23.  This account was correctly charged as per the terms of purchase, this account was refunded immediately as an exception and an additional refund was processed as a courtesy.
  *************************

  This is a persistent problem with the Boston Herald, the Boston Globe and other companies that make it VERY difficult to unsubscribe on a timely basis.
  Similar subscriptions with Amazon's IMDB (****** a year at ***** a month,) Soundcloud (over $100.00 a year) make it very important to monitor.

  The *************** has a rate of $4.00 a month which ends in July and raises to $12.00 a month, too much money.  I wrote them today to monitor the account and will
  be very careful with them, BUT, the Post has a very simple way to monitor and 3 ways to reach them.  ******** is very upfront and honest where the Boston Globe and
  Boston Herald are both highly deceptive and difficult to end a subscription.

  As ****************** at the Globe knows, I reached out to them on the 14th of April, they swiped the money on the Monday the 17th with an acknowledgment
  that they received my 2 e mails.

  Where the *************** has a CHAT, phone #, e mail (and I e mailed them today in April about the July rate increase,) the "supervisor," ****** at the
  Globe said I had to call, not e mail.  Well, that's another deception as phoning them is prompts and long waits on the phone.  It is my complaint going to
  the Attorney General under MGL 93a Deceptive Business Practices: these companies create terms of service that are all in their favor, intentionally,
  maybe to inflate their subscriptions (as *************************** corporation is accused of allegedly raising and decreasing income for various tax and other reasons)
  or maybe the Globe allegedly plays with subscriber monies for 15 days (***** former subscribers x $***** is a lot of money to get interest on) or maybe they
  cannot afford real hires and a "******" out of high school gets to raise his voice at seniors and tell them that they had to phone in (E.T. phone home ruse,)

   but, whatever, maybe plain old negligence and incompetence, who knows, I know - factually - there are similar complaints to mine on the BBB complaint page,

  on Amazon, and on other websites, one proclaiming that the Globe has "terrible" customer service, which I filed with the ********************.

  I phoned the paper, as did many others, and my money was grabbed anyway.  It's the principal of the thing.   The Herald takes $14.00 (and they rebated

  me $5.00 then rebated me $8.50 or so, go figure,) the Globe ***** and another company ***** or so, about seventy dollars of my money all in the same

  week.  It is absurd.  That is why the Boston Globe (and Herald) practices are so pernicious.  Seventy bucks for senior citizens is a serious chunk of change.

  I have been a reader of the Boston Globe for decades, and used to deliver the paper as a teenager.  The purchase of the Boston Red Sox, to me,

  was a serious conflict of interest, just as we see today that Justice ***************************** did not recuse himself from a case regarding his billionaire friend who

  has an highly deficient ************* justice in his back pocket.   

  We must fight - and I so appreciate the BBB - such corrupt practices be it a newspaper or a Supreme Court Justice.   Taking monies out of a senior citizen's

  bank account when he wrote the paper in advance is just plain wrong, no matter how "******" wants to spin it;  self-serving agreements with fine print are

  not moral, nor does it help a newspaper with good word of mouth, especially in light of the avalanche of complaints on the Globe's customer service that

  anyone can Google.

  I am pleased I got my money back, not pleased with my blood pressure going through the roof and having to fight so hard to keep them all honest.

  One can find enough news free online.  My business demands subscriptions that run into the hundreds of dollars, these newspapers playing their

  games take up too much time, thus I will get my news when it appears online for free.

  Thank you for your help, Better Business Bureau.  My money was returned, the Globe lost a subscriber,

  and the Globe has a multitude of online complaints they really should address.  Their subscriptions are down and their reputation in tatters

  
  Most Respectfully,

  ***********************

   

   

  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same issue everyone is complaining about Paid $1 and 8 months later after I forgot about it see two charges for $27.74 on my credit care. Never logged into the web page after the first week of the trial. When I spoke with customer service for a refund of course they hide behind the legalese. When I state that I didn't use the service which should be available if they checked the login data they say it's like ******** you pay and that's it. Bad analogy as ******* was courteous to issue me a refund for non usage before Obviously the Globe is hurting so they have to resort to social engineering tactics like this.

  

  Business Response

  Date: 04/25/2023

  Hello,

  I have left you a voicemail with my direct phone number.  I apologize for any misunderstanding in our terms of purchase.  Your account will continue unless you request to cancel.  I have confirmed your globe.com account is cancelled as per your request.

  BostonGlobe.com digital subscription is a credit card only offer. Your credit card will be automatically charged in advance every four weeks unless a different billing term is specified in the offer. At the end of your introductory period, you will continue to be charged every 4 weeks for $27.72 (99/day) unless you cancel your subscription. Offer valid for those who have not had digital access in the last 90 days. Prices are subject to change. Additional terms and conditions may apply. All purchases are subject to the Terms of Purchase, available at BostonGlobe.com/TermsofPurchase.

  Thank you for your readership,

  *************************

• Initial Complaint

  Date:03/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/29/2023 Dear BBB My complaint is with the Boston globe delivery I subscribe to the globe for 7 days a week delivery with payment thru my bank monthly my acct no is ******** ********************************* phone ********** I am a long time subscriber .This week and last starting 3/20.,3./22.3/25.3/26,3/27,3/28and3/29 I have not received my paper also on 3/26 I didnt receive the *** sunday paper which is delivered thru the Globe .delivery .I have made multiple phone calls ever day spoken to costumer service and costumer service supervisors and not until3/28 they told me that it has been. escalated to the delivery person in charge .The costumer service supervisor told me that they changed their routes and new delivery people were assigned to my area .My concern is that I enjoy having the paper daily and I pay for a service thats not delivered .Its been 7 days and where I have spoken to costumer service and supervisor every day it seems like the problem hasnt been fixed Thank You in advanced and look forward to a response

  

  Business Response

  Date: 03/31/2023

  Hello,

  Thank you for taking the time to speak with me.  I apologize for the delivery issues you have incurred. I will continue to work with the delivery manager on the staffing challenges.

  If you need any further assistance, please contact me directly.

  Thank you for your patience and readership,

  *************************

• Initial Complaint

  Date:03/29/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel my Boston Globe subscription back in October. Just found out they've been charging me for the last 6 months and REFUSE to issue a refund. $27.72 x 6: $166.32 ************ ********** Disservice Reps are horrible, rude, stonewalling and actually seem to enjoy turning people away. This is unacceptable. I have been a Globe subscriber off + on for nearly 30 years. Never have I been treated so coldly or rudely. Whatever new policy is in place to catch subscribers unaware...this should be unethical.

  

  Business Response

  Date: 03/29/2023

  Hello,

  I left you a message earlier today.  I listened to the calls with our customer service agent and supervisor.  Your globe.com account was processed correctly and charged correctly as per the terms of purchase.  

  If you have any further questions, please contact me directly.

  *************************

  Customer Answer

  Date: 03/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************