Reviews

Review Details

• Review fromBerle K

  Date: 04/22/2023

  1 star
  I didn't know I subscribed! My calls to them they cut off or try to sell aone year subscription.I am not interested in there paper have bey dumpping their emails.What do I d

• Review fromMichael B

  Date: 03/24/2023

  2 stars
  I am annoyed by the billing practices of the Globe for the purely online/digital subscription I had (using a credit card for automatic billing). Every time I get a 6 month subscription (that is scheduled to turn into a monthly subscription at the end), the billing happens *over a week in advance*. So I have to call in and have it cancelled and get another longer terms [discounted] subscription. Then they tell me it will take **** business days to refund that month billing. So they held my money for 3 wks. There is no reason these bills cannot happen on the day of (or day before) renewal, not a over a week in advance. There is no reason the refund for a premature billing cannot happen in a day or two. I'm sure that practice of holding/using people's money for a few weeks does well for them across many customers. But it is a dishonest way to use customer's money. I'm so annoyed I'm not even willing to take their $1/wk offer for a year...

• Review fromHolly C

  Date: 03/06/2023

  1 star
  Service is horrible! Literally bullying. To wit: I cancelled a trial before the deadline and was talked into subscribing for another 6 mo for $6. The original cancellation was never executed by error of Boston Globe sales rep who called me, so suddenly I was charged $27.72 on top of the $6. (I have the phone records and email to prove what happened). ************ personnel were all rude, repeatedly talking over me and refusing my information and stating that nothing can be done because you agreed to blah blah some terms or something I NEVER RECEIVED, NEVER HEARD OF, NEVER AGREED TO either verbally or in writing ever at any time. And this extremely rude behavior was before they would even hear what I had to tell them. This issue went through 3 support tiers without resolution, only rudeness. E.g. senior supervisor repeatedly talked over me so that he could not hear what I was saying and then falsely claiming youre breaking up while he repeatedly interrupted, repeatedly accused me of agreeing to something I never did, insisted nothing could be done and said there were no higher authorities for me to talk to. Despite his attempts to shut me up, I went over and over and over the facts that I was billed AFTER my cancellation and despite my cancellation. I was billed a full eleven days prior to the alleged renewal date. (Note, I never even got a receipt,) NB: Supervisor ****** stated claims he could not even look at my past service ticket. My integrity has been impugned by "customer service" people who apparently have none of their own, service only themselves, and disrespect the customer. One can only assume that ***************************************** is so desperate they must resort to cheating, lying, stealing from unwitting good-faith customers.

• Review fromKay M.

  Date: 12/28/2022

  1 star
  I signed up for weekend delivery in ****** ** and for over a month not one paper was delivered. I called every Saturday and Sunday and was told a resolution was right around the corner, and it never came. I finally had enough and asked for a refund, and never received a refund. I should never have been charged after the first period as I had a mountain of paper credits. This was a time consuming quagmire. They said they delivered to ****** but my experience says otherwise.

• Review fromAlan Z

  Date: 09/03/2022

  1 star
  I have been a subscriber to the Globe for 24 years, and have paid my bill through automatic payment on credit card during that time, there was a rerouting of delivery people on 8/3/22, in that 30 day period, I have had 12 no papers and 18 late deliveries, either later part of the morning or early afternoon. I have had 10 conversations with customer service and 2 with a supervisor. I was repeatedly promised a timely delivery of the Boston Globe MORNING PAPER by 7 am for weekday and Saturday paper and 8 am for Sunday. None has happened. I was told on Tuesday, by 8/30/22, that the delivery problem would be rectified by Friday. If not I would get 2 months refund, since my subscription was paid through 10/8/22 and had delivery problems in the month of August I received no paper 8/30, late on 8/31, no paper 9/1 and late paper 9/2. I made my Friday call to customer service, to cancel my subscription. I was then told, my refund was only going to be $171,not $257.60.Also found out that late deliveries by the carrier, after the promised time, or deliveries later in the day, by 2pm, did not constitute a credit, even though the Globe is suppose to be a morning paper. Upon speaking to a supervisor, it was agreed, that I would continue proper delivery through 10/8 and would have my credit card taken off file, with my subscription continuing through 10/8 or any other extensions for improper delivery. With that ,I had no delivery this morning. I called customer service. My account had been cancelled and a refund was being sent to me. I spoke to the same supervisor this morning, He couldn't remember the lengthy conversation from the day before. He said my account was cancelled, even though that was not what was agreed upon, the day before. He said a refund was coming to me for $170, and if i wanted the paper till 10/8, that I would have to pay him now for it and wait for my refund **** days! Very frustrating of how the Globe would treat a senior citizen and 24 yr subscriber

• Review fromLev F

  Date: 07/19/2022

  1 star
  BEWARE of subscribing to the Globe!!! I called to cancel my online subscription to the Boston Globe just now. I was clear that I wanted to cancel because I'm not using it at all. After repeatedly offering me one discount and then another, I continued to say "please cancel." this took at least ten minutes of my time. Then, the agent told me he had to get the approval of his supervisor for my cancellation. That's just nuts! Then he comes back and tells me he got the supervisor's approval to offer me yet another discount. By this time I was very upset. I eventually got the cancellation BUT I HAD TO WASTE TWENTY MINUTES TO GET THERE. This is just wrong and NOT the way to conduct business. If you can do anything to stop this kind of abuse I would appreciate it. I will not subscribe to the Globe ever again.