We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Consignment

Julia Rose Luxury

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Consignment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Earlier this May, I accepted an offer to list a ****** purse through consignment with Julia Rose. I shipped the purse, along with its authenticity card, dust bag, and accessories, and it was delivered on May 10. Julia Rose listed the purse but it never sold. On October 5th, I emailed to request for the purse to be returned. As per return policy, I paid for the return shipping. I picked up the package from **** on October 21st. When I returned home, I video recorded the process of opening the shipment to inspect my return. Everything was returned, however, the dust bag I received was incorrect. The dust bag received was smaller than the one I originally provided, and, in fact, is meant for footwear.I immediately emailed Julia Rose of the issue. A reply was received the same day to show the dust bag they still had, however, I replied back that there was no picture attached. The following day, October 22, they replied with a picture of the correct dust bag. And I replied that it was correct bag to requested for them to make arrangements to exchange the dust bags. I've sent a few more emails to request an update. It is now the evening of October 28, and I have not been contacted since.

    Business Response

    Date: 11/13/2024

    Hello *****,

    We acknowledged your email regarding your dustbag on 10/21/24 at 3:30pm and replied to you on 10/21 at 4:31pm. You then replied to us on 10/24. We were closed on the weekend and got back to you with your tracking number on 10/29/24 at 11:25am. We also sent you a label with our package so you can send us back the dustbag, in which we haven't received it back yet. We feel that we addressed and rectified the issue in a very timely manner. Please note that we do not work on weekends so sometimes messages can be delayed by one or two days. Thank you.

Julia Rose Luxury is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.