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Business Profile

Online Gaming

WeMod LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear *********** used a game mod download software online and paid a month's fee so that I could download some mods from this platform to play. However, I have been automatically deducted all along after the I first used your mod. As a result, I was deducted for 22 consecutive months without any notification, and I actually didn't use those platform again, which caused me a huge economic loss. Due to the issues of my bank card, I was unable to check the debit information in time. You can see from my supporting documents that My long-term consumption record only has this automatic deduction. I have no way of knowing that they have been withholding money. I was very shocked when I discovered this expense. I sent an email to request a refund from them and explaining the situation but they just refund 3 months because of their policies of our payment processors. My request is for a refund for all services that I have not used which is 22 month. I sincerely ask for your help and I would be really appreciated if I could get the refund.Date of the transaction: from Oct 2022 to Aug 2024 The money I paid: 22 months * 5.99? = ******? What the nature of the dispute is: I would ask for refund for following two reasons but company just refund a part of the it.1. I do not use the service 2. I did not receive any notification before the automatic deduction 3. Their policies have not been recognized by both parties Best Regards,*****

    Customer Answer

    Date: 08/26/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:08/04/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had signed up for a free trial, and was charged for a full year's worth of service. 70$ is alot of money to be cheated out of when you're offered a free trial.

    Customer Answer

    Date: 08/16/2022

    Better Business Bureau:

    While I was updated and given notifications of a charge I was not to be given, no money was actually taken, thankfully. I was ***** in applying for your services it seems, as I have little to no income and was in full panic mode. I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. As well, I will use my preferred name to sign this response, as I am transgender and wish to not deadname myself again. My apologies for taking up your time. 

    Regards,

    Haruna Izayoi

WeMod LLC is NOT a BBB Accredited Business.

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