Complaints

This profile includes complaints for Pilgrim Parking Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pilgrim Parking Inc. has 31 locations, listed below.

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  Pilgrim Parking Inc.

  60 Temple Pl Ste 401 Boston, MA 02111-1324

• 

  Pilgrim Parking Inc.

  505 Tremont St Boston, MA 02116-6398

• 

  Pilgrim Parking Inc.

  1 Constitution Rd Boston, MA 02129

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  Pilgrim Parking Inc.

  34 Cooper St Boston, MA 02113-1618

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  Pilgrim Parking Inc.

  80 Broad St Boston, MA 02110-3522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following message was sent and never responded to by Pilgrim Parking (specifically the Nautica Parking Garage) explaining that the rules for validation were NOT clearly defined by the event nor the garage. I am seeking an appropriate billing adjustment.(SENT AUGUST 5, 2023) Yesterday was the *** Constitution Salute to ******* Veterans (with a four hour underway turnaround). Many veterans of that era, including myself, were told that your garage offered discounted pricing for this event. Sadly, upon trying to leave the garage we were made aware that was not the case due to our stay being longer than four hours. I understand that Pilgrim Parking (nor Nautica) made that promise on the invite that the *** Constitution sent us. But the fact that we did not see any indication that our validation would not be honored until we went to leave troubling. The other issue I found is when trying to leave I pushed the button for help (to get assistance since my ticket wasn't working properly) and the response was "the number you are trying to reach is busy, please try again later". I was at the gate!!! My wife went inside for assistance, where she found another small group of veterans shocked that they had to pay $24 for parking.My ticket number is ****** and yes, I was unexpectedly charged $24 for parking. I only hope that your honor and respect for those of us who served your country might offer a refund of the unexpected charges. Please let me know if you have any questions or would like to discuss this further. Thank you in advance for your help./******.

  Customer Answer

  Date: 08/25/2023

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 08/28/2023

  We are very sorry for not responding to the original complaint.  We are happy to offer a full refund and just need the customer's contact information and mailing address for a refund check.

  Thank you,

  ***************************

  Customer Answer

  Date: 08/29/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  My contact information is:

  *************************, **********************************************************************

  I will happily accept the response once the check is received.  Thank you for your efforts and understanding.

  Thank you.

  /******.

   

   
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 09/11/2023

  Thank you for providing your information. I will work with *****, and we will issue a refund check as soon as possible. You should receive the refund check no later than next week.  I believe checks are cut on Thursday's. 

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was tickets by pilgrim parking in the ****** seaport. After telling them that there machine printed the sticker you put in your window on the non sticky side, in an appeal, the declined the appeal and there is no way to reach them to dispute it since the phone number on there tickets arnt active.

  Customer Answer

  Date: 06/25/2023

  I have not heard from the business in response to my complaint. I paid the ticket in the meantime because they only give you 7 days before the $40 ticket goes to $55