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Business Profile

Parking

Theater District Garage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/20 my husband, myself, and another coworker parked in this garage. We have a pass through our place of employment. We needed to use valet as there were no other parking options, even at 7 am. All things were working fine that morning in the car. My husband used the rear passenger, drivers side door to get his things in and out of the car. We returned to the car later in the day 5:15-5:30 and there was something wrong with the door. It did not want to open and made a horrible noise. We did not observe any external damage, but it sounded like something was rubbing. At that point we thought that there was just a misalignment and it is a newer car and we almost never use that door. We were able to get it into the dealer on 9/8 and learned that there was a significant amount of damage done to the car. It had been hit on the internal side of the door (no clue how). As soon as we received this information we attempted to contact the garage to discuss the issue with them. It was a weekend, we were told that a manager would be back on Monday. We called Monday and were told it was a holiday and to bring the car in to be looked at on Tuesday and a manager would be available from 8-3. We went to the office as instructed and were told that the manager was not in and he would be back in 20 minutes. I requested a phone # and contacted the phone number and was given a complete run around. I was finally given the managers phone # and have been calling that number and the main number since that time to discuss this with them. There is no way to leave a message, mail-box is full and there has been no response. I have contacted the PD who states that it is an issue between us and the garage- although I did file a report. I have also contacted our insurance company. I think that it is disgusting that a business would not only not report this to an owner, but also avoid a consumer like this. It will require 1000's of dollars to fix this... that is why they have insurance.

    Customer Answer

    Date: 11/03/2022

    I have not heard from the business in response to my complaint.

Theater District Garage is NOT a BBB Accredited Business.

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