We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pizza

Windy City Pizza, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

This profile includes complaints for Windy City Pizza, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Windy City Pizza, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online delivery order and paid. I got called a minute later, with a guy yelling calling me a price of s*** because I did not tip more. He also threatened me. Told me he knows where I live because I gave an address for the delivery. All the while my 10 year old daughter was listening

      Business Response

      Date: 03/09/2024

      Online order came at 3:53. It was $54.72 not $80.
      We called him at 3:54 and told him that we were not going to be delivering his order.
      ***** called at 3:56 swearing and threatening. Conversation is recorded. He is going to be taken to court for his threat.
      The order was cancelled and refunded at 4:05.
      You can see the order and the cancellation attached. Also, the beginning of the phone conversation is attached.
      Everything is recorded, including the phone calls. ***** did not know that everything was recorded so he kept lying.

      Note : It doesn't seem to accept the m4a sound file but I can send it to the email given.

    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We placed an order with Windy City on September 22 at approximately 5:45 PM. The order number is *********. Approximately five minutes later, we received a phone call from Windy City stating that they would not provide us with our order, when I asked why they said that they are not able to do a request of extra turkey, even though it is on their menu. When I asked them to refund the extra money I paid for the extra turkey I was told they are not able to do that and all they could do is cancel the order, but that we would not be receiving our money back because they dont know if they could give the money back. When I called establishment back, I asked to speak with the manager who refused to give me his name and started swearing at me and called me a f****** b**** This is not the first time this company has done something like this to myself and my family. So now we are out $61.42 that we paid and have no food.

      Business Response

      Date: 09/23/2022

      To Whom It May ************* dont know where to start to answer each lie.
      Lets start with this first: Their order was declined right away and as soon as we declined the order their credit card was refunded automatically as soon as we hung up the phone. You can see this at the bottom of this page. Picture shot is from our web control page. You can see the time on that also. It appears as attachment above.
      Second: Web site does not offer extra Turkey but offers extra Cheese for $1. On the Site it says
      Extra Cheese| Turkey
      and gives option of provolone, American and Mozzarella Cheese for $1. There are no Options for extra Turkey, if there was, they did not have to write it is as instruction,they could have picked it up from the site. If you can not pick your choice from the online order site, it means it does not exist.
      We explained this to them and said that we do not offer extra Turkey (If we did It wouldnt be $1).
      She was very rude and said, I dont like your attitude. We answered as I dont like you attitude too.
      Then she said, You are a f****** a******
      This conversation is saved in our phone system. If we need to, we can retrieve it.
      Sincerely
      Muzo Bayturk

      PS: This is the final communication with this lying customer. Please no more communications.

    Windy City Pizza, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.