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Business Profile

Remodel Contractors

CCC Interiors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into 2 contracts with ******* ***** of CCC Interiors LLC for 2 projects: (1) kitchen flooring 1/23/25 & (2) bedroom closet 2/4/25. ******* provided a copy of an insurance certificate under the name CCC Interiors LLC. The contracts stipulated that both projects were to be started on 2/15/25 and completed within 4 days (2/19/25). I made two cash deposit payments of $995.20 2/5/25 for the bedroom closet & $1,245 on 1/28/25 for kitchen flooring. The work started 2/15/25. ******* started with the closet first, however, the bedroom closet was not completed until 2/25/25, and due to unsatisfactory quality and delayed completion, I told ******* on 2/25/25 that I did not want him to proceed with the kitchen flooring and confirmed that via text message on 2/26/25. I provided 2 options: (1) to return the tiles to ********** and refund the full deposit, or (2) to return the tiles with the receipt to me along with the balance of the deposit.On 3/2/25, 3/6/25 and 3/7/25, ******* texted me saying he would return the tiles. After several days of not hearing from *******, on 3/12/25, I called ****, ********* dad, who helped him with the closet, who assured me ******* would be in touch with me. Since that time, I have made repeated attempts to contact ******* by text and phone calls to follow up on the return of the tiles and the refund of the deposit. As of today, 4/27/25, despite my multiple attempts to coordinate with *******, he has failed to deliver the tile flooring and refund the outstanding balance of the deposit. His last text to me was on 3/7/***** a result of ***************** failure to fulfill it's obligations under our contract and the resulting financial loss, I have suffered damages in the amount of $1,245. Therefore, I demand a return of my deposit in the full amount of $1,245.Under Chapter 93A, I sent ******* a letter, to which he is required to respond in good faith to this demand within 30 days. I have not receive a response from him to date.

    Customer Answer

    Date: 05/14/2025

    I have not heard from the business in response to my complaint.

CCC Interiors is NOT a BBB Accredited Business.

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