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Business Profile

Residential Roofing

Right Choice Roofing & Masonry Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential Roofing.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** **************** Partner ****** **** convinced us into spending over $765000 dollars. it all started off with a small chimney capping job, that went from been pressured into paying $135,000 for a new roof to i would have taking off again as it was too heavy and causing my house foundation to ********* roof was removed and left on the parking area, i was then immediately forced by *** to accept a contract of 2 $400,000 dollars to have my house jacked and supported. once this was completed my siding was ripped off and my boarding.i was left with no choice but too wire $229,000 dollars to a bank all the way up in Los angels *** banking so my roof and siding would be replaced. This was horrid i later noticed they had broken my house phone as i could not contact my daughter. Once i contacted my daughter she rushed down to save us and we was in the middle of been threatened for an additional outstanding balance of $185000 luckily my bank stopped the wire

    Business Response

    Date: 10/01/2024

    We have no recollection of this 

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It happened on Saturday June 8, 2024.I had signed a proposal a few days before to fix the roof on my garage and before they did any work I wanted to speak to them about a couple of concerns I had. They showed up on Saturday and started ripping up my roof without even letting me know. The way I found out they were on the roof was my son told me. I went outside and they told me I might have rodents and the side of the main roof was pulled up. I told them that the roof was not like that before. I had had other roofing companies do an estimate and they did not see this roof up. I then had to drive my son to work. When I got back the roofers were gone. I called him up and said "you can't leave the roof with some shingles pulled off". He said he was at ********** getting some shingles. I said I was going to call the roofers from my other estimates to see if they had noticed the roof was out of place. He still did not show up. I called him back later and I asked him why he did not come back. He said he thought I was going to get another roofer to do the job. I told him I did not say that and I asked him to put a tarp on the roof because it was going to rain and he said he would. I then emailed him later to let him know it was raining out and there was still no tarp on the roof. I have not heard from them since.

    Customer Answer

    Date: 06/23/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:03/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a flood in our crawl space/cellar area. They dug up all around our house and built up another foundation and it does not work. After having another company look at it I was told it was done incorrectly. They are very disrespectful and have not responded to me and when they do respond they speak disrespectfully and talk down to me. They took ****** dollars and have not done the job agreed upon.

Right Choice Roofing & Masonry Corp is NOT a BBB Accredited Business.

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