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Business Profile

Retail Stores

Primark US Corp.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Primark US Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Primark US Corp. has 5 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Primark to return a reusable tote bag. The cashier did not allow it even though it's brand new. The return policy did not state that the item can not be returned. The receipt did not state it can not be returned.

    • Initial Complaint

      Date:06/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a formal complaint against Primark for failure to provide a refund for store bought (brand new merchandise purchased less than 24 hours before the return). On 6/ 27/24 at the Primark ******* location ( ******************************************************************) l purchaed three items. When l got back shorty thereafter l realized the quality of the items is not good and less than a 24 hour turn around entered the Primark ******** location (******************************************). Upon entering the store the manager ***** told me he couldnt do the return because it isnt the ******* location. I returned the items which l included a photo of the items being left with Primark at the store. I am requesting a full refund for the items which was not provided to me face face at the store. The Manager informed me to contact Primark corporate and receive this way. The service at Primark is not good, l am requesting a full refund in the amount of $15.34

    • Initial Complaint

      Date:02/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1-4-24 - I made a purchase of 3 tops for $12 each - the total came to $51.05 - they charged me twice for one of the shirts - I did not get my refund - I used a charge card - their phone disconnects you when you choose to speak to a person

    • Initial Complaint

      Date:12/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sweatshirt from the store. I lost my receipt all I wanted was an exchange for another size, they told me that I needed a receipt. They told me that it's store policy that if I didn't have a receipt they could not help me!!! All I want is an exchange for another size, I didn't ask for my money back!!!

      Customer Answer

      Date: 12/15/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:07/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/19/23, I went to the business to purchase childrens underwear for my 10 year old son. I entered the young boys section of the store to look at underwear. Initially I was going to purchase a pack of Spider-Man underwear but I decided to purchase a two 3-packs of patterned underwear which were next to them. My son is growing out of his child size medium so I purchased the large. When I took a pair from the package on 7/21/23, I realized they were an adult size large. I took them back to the store but they refused to refund me due to a policy of no returns for underwear. I understand this policy as a whole. However, my complaint, and reason I believe I should receive a refund, is because the adult underwear was in the childrens section of the store next to childs underwear. This is very misleading and deceptive. Unlike other items, such as shirts and pants, it is not visually apparent how large the underwear are when you are purchasing them. I assumed they were a childs size Large due to their placement in the store.

      Customer Answer

      Date: 08/02/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:05/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase a few items that was too small. I lost the receipt. I talk to the store department manager name *****. To exchange. She said no. She was very rude and unprofessional. I told her what do I supposed to do with the clothes if they to small.. she reply sell them.. yall scammer know how to do that right.. I was with my daughter.. I reply how can I scam if we use our debit cards.. look up the transaction there.. I ask to speak to a store manager and I was told. She cant give out that information its confidential

    • Initial Complaint

      Date:04/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/25 there was a long line in *** primark here in ** and my order was rung up with stuff k didnt get. ****** and i didnt get half my stuff k went back in to the store the next day and nobody knows anything

    • Initial Complaint

      Date:02/01/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 15th I had a problem purchasing from your ******* Store. Your system keeps printing void receipts and refusing to take the transaction but also keeps charging all the different credit cards that I used. At the end the store managers were able to solve the issue. When I asked the store managers to have ALL the voided receipts, they refused and they said those charges are all pending transactions and they will fall off later from all the credit cards that I have used. The truth is those charges didn't fall off and I'm charged. I called my credit cards and they advised me to call the store and solve the issue with them. I keep calling and NO ONE answering the phone. I told my banks about the issue again and they advised me to dispute the charges. The problem again that the store didn't give me any of the voided receipts.Who is responsible for this bad experience NOW ?! I don't live close to that store. I was there for a vacation.Could someone in a very high position give me a call?

      Customer Answer

      Date: 02/12/2023

      I have not heard from the business in response to my complaint.

    Primark US Corp. is NOT a BBB Accredited Business.

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