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Business Profile

Tour Operators

Boston Wine Tours

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a gift card - same day I booked a tour for 4 months in advance. Two weeks before I emailed to confirm where to meet and they said this was cancelled. As of August 2022- they couldn't offer another date until May 20, 2023 (despite my original certificates expiring 260 days after it was issued on May 1!) . Refused to refund and are not compliant with ** laws including "under ************* law, a gift certificate or a merchant credit slip (given for returned merchandise) must be redeemable for a minimum of seven years from its date of issuance (M.G.L. c. 93, s. 14S)." Furthermore "whoever, after having sold a gift certificate refuses to redeem the certificate before it has reached the expiration date, shall be punished by a fine of not more than $300". They should be punished for not providing a tour within the unreasonable expiration date. Back and forth emails with no empathy and absolute no regard for their responsibility on the actions in which they took - irresponsible for booking, communicating, providing any appropriate customer service. Will plan to highly recommend ANY company's tour over this one and I haven't even been on the tour yet.

Boston Wine Tours is NOT a BBB Accredited Business.

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